MalagaSuite Marmoles Centre

The stay wasn't long enough

The apartment is nice but needs refurbishment. Very old amenities especially in the kitchen and bathrooms.

This property is a FIRE HAZARD and is not as described on booking.com 1. It presents a health hazard and safety risk. There is NO INTERNAL DOOR HANDLE to exit the property. Instead, you must insert a key into the internal lock and turn it to open the door. In an emergency, you should be able to open the door without needing a key. Because of this, I cut my stay short and left after 2 of my 10 days I'd booked at this property. When I told the property, they did nothing about it, and have chosen to ignore me ever since. 2. The beds are not as described. One room should have two twin beds. It didn't. There was only one double bed in the room. When I told the property about this, they did nothing to put it right. 3. This property has provided the worst booking.com experience I have ever had and I use booking.com a lot. I have given the property over a month to respond and deal with my concerns. They have simply ignored me. I have just had a call with customer support at booking.com and they have sent the property 13 emails. The property has not responded at all. I have asked for a refund for 8 of the 10 nights. I am happy to pay for the nights I stayed there. The property has simply chosen to ignore all my and booking.com messages and emails. I have been very reasonable and waited a month before providing this feedback. I wanted to give the property the opportunity to discuss my concerns and find an amicable resolution. As they have totally ignored me, I wanted to share my experiences with other people who may be thinking of staying at this property.

The noise. The walls are paper thin you feel like the neighbors are living in the same room. Can hear everything they say & do, dog barking next door, cupboards open etc and from above too. Sounds like ceiling coming though. Constant banging from above. The beds- one is like a brick and the other is so squeaky! Didn’t get much sleep. A lot of bugs & ants in smaller bedroom had to spray everything daily. Got bit a lot! The apartment needs a good clean. We had to sweep & mop the entire place as the floor was so dirty. Ants in the kitchen. We kept at bay by cleaning & mopping but no food can be stored in there so we didn’t use the kitchen much. Previous people’s rubbish was still there. No corkscrew or bottle opener so take one if you want a drink on balcony. No plugs for sinks or bath. Check in- you have to collect the keys from a different place. Was t given the key code until 5 mins before boarding plane in the afternoon despite chasing, was panicking a bit as didn’t know if phone would work once in Spain. All good but not organised and a pain to do a detour. Host not very good at replying to anything and no information on anything. No aircon - which wasn’t a problem for us in November but can imagine it gets hot in summer.