Malagueta beach II & Private Terrace by ELE Apartments

Left luggage would've been appreciated.

Perfect 🌟

Nothing

Kitchen poorly equipped, good for short term stays, can't imagine staying longer then 2 nights.

Just a minor improvement to the kitchen supplies: we would have appreciated having a spare kitchen towel to dry dishes and a cutting board.

Discovered walls covered in black mould in bedroom on arrival. Particularly bad in area around headboard. The wall was also crumbling in the bedroom and you could see where pieces had fallen off. Asked to cancel booking immediately. No response from host for entire day. Host does not respond to 20 + phone calls throughout stay and refused to call back. Host refused to cancel booking We were informed by host 'don't worry' and 'it will be repaired for the next guests' We also informed hosts of ants in the kitchen and dining room There is also broken furniture on the balcony, a very dirty balcony covered in bird droppings and no blinds on a window. Very surprised with how the situation was managed from the host, no contact by phone, no apology given. We saw the maintenance man repairing damaged walls in the apartment next door, asked him about our walls. We were told though just to open a window. By the end of our holiday the floor was covered in paint from the walls crumbling. We have two small children and sleeping in a bedroom covered in black mould spores, and an apartment with damp walls everywhere with paint coming off, completely ruined our holiday. Shocked, disappointed with how the situation was not dealt with for guests. We have arrived home with chest infections. Never again. Finally please be aware when we told hosts via WhatsApp about damaged furniture on balcony, we were informed it was not damaged before we arrived so must be our fault. In 30+ years of traveling around d the world with this platform, and also being a partner with them, I have never experienced this type of customer service where you are blamed for reporting broken furniture and made to stay in a black mold infested apartment.