MAR Y VENT 5A - Fincas Arena

Having to collect the key after 4.30,and take back from Fincas Arena.

Collection of keys was a problem I didn’t receive any instructions and struggled to contact someone. I received an email with instructions two hours after I had arrived in Benidorm.

when we first arrived very late collect the keys no problem,none of the keys opened the gate had to call office. Then a girl.was leaving and let us through the gate they could have told us to slide the parking ingles gate open

We arrived at the Management office and as instructed I phoned Mr Gytis at 02:26 (local time as confirmed on my phone records). Mr Gytis advised he did not have the keys for 5A (our booking) but gave us keys for 2D. Upon arrival at 2D we phoned Mr Gytis to advise 2D was NOT acceptable. Following a prolonged argument with Mr Gytis he eventually arrived with the keys to 5A (which he said earlier he didn't have) but could NOT get into the apartment. Mr Gytis went away and returned with a handyman who also could not get into the apartment. Mr Gytis left again and returned with a locksmith who had to change the lock to gain access. We did not get into the apartment until 04:30 - 2 hours sitting in a stair well (what would this be like if we had small children with us!). Mr Gytis is either very selective in what English he understands or downright ignorant and rude (he asked what a telephone was!) - We have yet to even receive an apology for this fiasco. Furthermore, we had no instructions on what to do with the keys upon check out so had to walk the 20 minutes to the office to hand them in.

Being charged for air conditioning