Marina Palace Paraiso

Kelly

spainhotels · 30 Dec 2024 · GB

4.0/5

“Very good”

The best

The weather my suite, they were great.

Feedback from a real guest

Stephen

spainhotels · 11 Jan 2024 · GB

1.0/5

“Dirty, no pool available, no pool bar available, fungus on ceilings and walls, the whole building was a dump throughout,”

The best

Nothing

To be improved

Everything

Feedback from a real guest

June

spainhotels · 20 Dec 2023 · GB

1.5/5

“This apartment was falsely advertised to us and should not be on the website.”

To be improved

PLEASE SEE THE PHOTOS. AT THE TIME OF WRITING THE POOL IS CLOSED AND IT DOESN'T LOOK LIKE IT WILL BE OPENING ANYTIME SOON. We specifically asked for a swimming pool for our holiday and this property is advertised with a pool and pool bar with 6 photographs to show these. We added a filter on our booking to choose a pool as we would not have stayed in this resort otherwise. The nearby beaches are like gravel rather than sand so a pool was essential for us. Our stay was ruined. Upon arrival, we discovered that the pool was empty and cordoned off and there would be no chance of using it or the pool bar. We should have been made aware of this and a full refund offered prior to arrival as clearly we would not have travelled here. We could only imagine what it would be like if families turn up with small children. What a huge disappointment. The apartment was ok on the surface apart from the smells that were being covered up by air fresheners. When the sinks and toilet were used there were strong sewage smells and cupboards and drawers had smells similar to mould. The outside areas have dog faeces that is just left there and there is a sign up to ask residents to clean up after their pets, some of them do not do this. There are also health and safety issues in the corridors due to exposed wiring in light fittings etc. In summary, we feel cheated and lied to about this apartment and our whole experience was ruined. It is not fair to advertise facilities to potential clients and then not deliver on them. Choose somewhere that will treat you, as paying customers, with more respect.

Feedback from a real guest

Riikka

spainhotels · 12 Nov 2023 · GB

0.5/5

“very disappointing. expecting a full refund as apartment, complex and resort not fit for purpose.”

The best

cupboards in the the apartment were full of mould. tree growing into the balcony through the awning. only half a toilet roll for the week. lights in the corridor outside our apartment out. old furniture left in public areas. pool bar open one day out of seven days. pool closed after second day. no reception. outside of the complex covered in dog poo. play paraiso not equipped for self catering holidays so please stop selling apartments in this area as there is nothing to do.

To be improved

see above.

Feedback from a real guest

Woody

spainhotels · 29 Sep 2023 · GB

4.5/5

“Great apartment”

The best

A fully fitted apartment in a good location. Just across the road from the shopping centre. Short walk to a high attention with lots of shops and bars, and a great selection of restaurants

To be improved

Nothing not to like. Everything you might need is there in the apartment.

Feedback from a real guest