Name: Mas Tapiolas
Address: Veinat de Solius s/n Ctra. C-65 sortida km. 7, Santa Cristina d'Aro, Spain
Rating: 9.1

Anne

spainhotels · 19 Jan 2026 · NL

0.5/5

“Extremely disappointing experience despite high expectations”

To be improved

We booked a premium suite expecting a high level of service, but were left deeply disappointed by how the hotel handled a serious incident during our stay. On the night before departure, the air conditioning unit in our room started leaking, soaking several personal and valuable items. We reported the issue immediately and provided photos, but no one came to inspect the situation or offer assistance. Instead, as we were still dealing with wet belongings, we were presented with the bill for a few drinks which felt entirely inappropriate given the circumstances. Now, more than a month later, we’re still waiting for a proper response. The hotel insists we ship the damaged items from the Netherlands to Spain, at our own expense, so their insurance can possibly evaluate them. This request is unreasonable and not in line with the level of service a guest should expect especially when the damage was clearly caused by a failure on the hotel’s part. Everything could have been addressed in a much more professional and empathetic manner. Sadly, this was not the case, and it overshadowed what should have been a relaxing and memorable stay.

Feedback from a real guest

Christian

spainhotels · 24 Jul 2025 · ES

4.5/5

“Superb”

Feedback from a real guest

Dmitrii

spainhotels · 11 Jun 2025 · EE

5.0/5

“Exceptional”

Feedback from a real guest

Gary

spainhotels · 25 May 2025 · CA

4.5/5

“Superb”

Feedback from a real guest

Shannon

spainhotels · 24 Apr 2025 · CA

5.0/5

“Exceptional”

Feedback from a real guest

Jamie

spainhotels · 20 Apr 2025 · US

5.0/5

“Exceptional”

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Spa Break Trails

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Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

9.1/10 · 168 opinions

Spa facilities

Comfortable rooms

General summary

9.1

out of 10

Service 9.45

Generally praised for friendliness and attentiveness.

Overall Experience 9.35

Overall experience is very positive, with many returning guests.

Location 9.25

Great setting and proximity to beautiful views.

Amenities 9.25

Spa facilities and activities receive high praise.

Room Quality 9.25

Rooms are noted for their beauty and comfort.

Food and Beverage 9.25

Breakfast is highlighted as excellent and varied.

Mas Tapiolas

Mas Tapiolas

Check out our rooms.

Habitación Doble con Terraza y Acceso al Spa

Oferta Relax - Habitación Doble con Masaje

Habitación Doble con Jardín Privado y Acceso al Spa

Habitación Familiar con Jardín Privado (2 Adultos + 2 Niños)

Habitación Triple con Terraza y Acceso al Spa

Diseño de Habitación Doble con Acceso al Spa

Oferta Relax - Habitación Doble con Masaje

Oferta Relax - Habitación Doble Diseño con Masaje.

Habitación Familiar con Terraza y Acceso al Spa

What our guests say

Services and facilities

Mas Tapiolas

Mas Tapiolas

Check out our rooms.

Habitación Doble con Terraza y Acceso al Spa

Oferta Relax - Habitación Doble con Masaje

Habitación Doble con Jardín Privado y Acceso al Spa

Habitación Familiar con Jardín Privado (2 Adultos + 2 Niños)

Habitación Triple con Terraza y Acceso al Spa

Diseño de Habitación Doble con Acceso al Spa

Oferta Relax - Habitación Doble con Masaje

Oferta Relax - Habitación Doble Diseño con Masaje.

Habitación Familiar con Terraza y Acceso al Spa

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What our guests say

Services and facilities

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