MÁXIMO LUJO EN CALLE FRANCOS. NO TE ARREPENTIRÁS.

Towels

Nothing, all was good.

Some noise from neighbors.

I regretted to not have read the other reviews before I booked this place: - Worst check-in experience ever: No information or instructions received from host. I realized on the day of arrival there was no house number, I wrote host on booking.com but no reply. I arrive to the street and write on whatsapp asking about the full address. Here the host keeps asking questions (booking ID, appartement number, check in details) and all in Spanish. Meanwhile, I was waiting in the street with my kids and luggage, translating his messages and answering his questions so that he finally shared the full address. Host came across as rude! - Given the great location in the old town, this is expectedly an old building, so it has poor daylight (even in the terrasse which was a problem to dry our clothes) and bad sound isolation - The master bed is small and the 2 pillows were covered with a long cover instead of 2 separate ones which makes it even more uncomfortable. - Host could invest a little bit of some money to fix things around: old stained towels (but washed and clean), cheap washing machine with no laundry liquid and the dry function did not work, the sofa bed partly broken, broken hair dryer, the toilet flush button was missing… Even with the good location, I would not book this place again. I would rather put more money and book a nicer place. In the end, adults and kids were happy to leave this place

Very dark and dingy apartment. The twin bed mattresses were very thin and the edges fell through the wires of the frame. Very poor support and super uncomfortable. The pillows were lumpy and flat. No blankets or bedspreads were provided for the twin beds. The bathroom door squeaked loudly, waking everyone up when going to the bathroom at night. the toilet flush buttons were missing so you had to press down on two bare prongs to flush. The seat was not attached and would slide off while going to the bathroom. A chair in the living room collapses when you sit in it. This is probably the worst lodging experience we've ever had. Our friends stayed at a very nice place just around the corner from us for less money. 😭

We could not communicate with the host 1 week before our trip because we did not get any response on our call, email or messages via Booking.com surface which was not a usual situation for us compared to our previous booking experiences. It generated uncertainties at our side. Receiving any kind of feedback could comfort us. But 1 day before our travel Maximo contacted me on Whatsapp and after that everything went well. He was kind and we immediately got answers in case of questions. Finally we communicated in Spanish.