Mayor calle, alójate en el centro histórico de Madrid, junto a plaza Mayor y Mercado de San Miguel, edificio histórico 3er piso sin ascensor

NA

Very tired appartment. No lift and narrow steps.

Key collection and irresponsible and careless host, who didn’t meet my special request even though he confirmed he will. Key collection is very complicated, you have to go with all your luggage about 400m from the apartment to give a code to a pharmacy guy and collect the keys. In our case it was even worse as it appeared that the key wasn’t there - the host obviously doesn’t check if the keys are left or not. So we had to contact the host, go back to the apartment location, look behind a pipe for a hidden box and collect the keys from there, which in the middle of the night after a long flight wasn’t nice at all. Then in the apartment there was another unpleasant surprise. During booking the apartment I made a special request to the host that even though we are two people we need both bed and sofa bed, which he confirmed and that’s the reason I have booked it. At the day of arrival I have reminded him that we need two beds, he confirmed again. However only the bed was prepared and there were not even extra linens. The host declined to fix this the same night so we didn’t sleep at all. After multiple text messages we’ve got the extra linens thrown in front of the door only next day 2pm, so one of four nights and days were totally spoiled due to total carelessness and irresponsibility of the host who only offered his apologies and was arrogant enough to say that we didn’t have reason to complain as we were two people and we had a double bed. The apartment itself was not quite good, not well maintained old and shabby furniture. No soap in the bathroom, a small piece of toilet paper. No flexibility for early check in and late check out. Check in is after 5pm and check out 11am. There is no even place where you can leave your luggage. Not sure what takes them that long to clean and prepare such small apartment. He could at least offer us late check out for compensation, instead he sent a message asking if we could even leave before 11am.