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Verified reviews from real guests who have already stayed here.
The hotel's location was praised for being good and convenient by most guests.
Despite several issues, most guests had a positive overall experience and would consider staying again due to the good location.
Reported lack of amenities like pool seating and functioning appliances detracted from the guest experience.
Guests had mixed experiences with cleanliness, with reports of ants and dirty floors alongside positive mentions of cleaner response.
Adequate room quality with issues like faulty appliances, no functioning oven, uninviting pool area, and discomfort due to heat retention.
Mixed feedback on value for money with complaints about poor management and unresolved issues.
“Bad”
The location
Faulty electrical appliances with obvious damage which caused an electric shock to one of our guests. Ants everywhere - the only solution we found was to put bug spray all over the kitchen and leave all our food in the fridge. The floor was very dirty upon arrival, after complaining, they sent a cleaner. The oven and extractor fan don't work. The pool area has no seating and there was nothing in the apartment we could use. Although we travelled in February when the nights were quite cool, the apartment retains an enormous amount of heat making sleeping very difficult. Overall the apartment has some potential, it just seems to be incrediblely poorly run. The management company arrived one hour late to check-in, with no warning to us. And when we complained about all the above issues, their responses were generally quite arrogant and condescending, not taking any responsibility for the problems.
“Good”
Good location. Big bed.
Uncomfortable sofa bed
“Very good”
Location was perfect. Short walk to beaches and town. Apartment had everything you needed for your stay.
No air conditioning which was my fault for not enquiring about as a result it was extremely hot. The pool had no seats or umbrellas so as a result we didn't use it. I was a bit disappointed with where the pool was situated from our apartment
“Exceptional”
Location
Nothing
MEDANO4YOU Yellow Sun Holiday Home · El Médano
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