The best
We arrived at the Meliá on 03/04/26 at 11am and were advised that check-in was at 2pm, which was absolutely fine. We left our luggage and went out to explore, as the receptionist mentioned the room might be ready earlier.
However, when we returned at 2:15pm, we were told the room wouldn’t be available until after 3pm. At this point, the receptionist, Virginia, was dismissive and came across as though she simply didn’t care.
I asked to speak with a manager. After some delay, we were told we could move to a different room, but since we had paid for an upgrade, we were advised to wait. When the manager, Ricardo, eventually came over, he initially apologised but made no effort to resolve the situation or speed up room availability.
We decided to wait in the bar area and asked for directions. I also requested the official complaints process. At this point, Ricardo’s attitude changed noticeably — he returned with complaint forms in Spanish and placed them abruptly on the desk. When I again asked where the bar was, his response was simply: “If you’re making an official complaint, find it yourself.”
When we finally got to the room at 3pm, the amenities were lacking — just one small complimentary bottle of water, one tea bag, and no milk, we are travelling as a couple.
There are additional charges that feel unnecessary for a hotel of this standard. While towels for the pool/beach are provided, there is a €1 daily fee to have them washed. The rooftop pool costs €75 per person per day, with no clear justification for the price. Even the beach bar across the road, which is owned by the hotel, requires payment for sun loungers. Lots of areas require additional fees soft sofas etc.
We also spoke to several other guests who shared similar experiences regarding the rudeness and lack of friendliness from staff. This was disappointing, especially as we’ve visited the area before and know there are far more welcoming hotels available.
On a positive note, the breakfast is excellent and the hotel itself is clean.
However, in our opinion, the level of service does not meet the expectations of a 4-star hotel. The unfriendly and unhelpful reception staff significantly impacted our stay, and we would not choose to stay here again.
Continue with Google
