Name: Melia Sevilla
Address: Dr. Pedro De Castro, 1, Seville, Spain
Rating: 8.6

masw144

spainhotels · 20 Mar 2026

1.0/5

“Terrible service at the bar”

The best

Service at the bar was simply terrible. Slow, but especially uncourteous. After calling our waiter and waitress repeated times, waving at them and trying to get their attention, they simply ignored us. Then when we called more loudly the head waiter confronted us and scolded us. A simple acknowledgement of our calls would have sufficed. We all understand things can be busy. But ignoring the customer altogether, repeatedly, is equivalent to making you feel like a piece of furniture. If you go, be prepared for this type of poor, entitled, uncourteous service. The customer is definitely not their priority. Skip the poor experience. Go somewhere else.

Feedback from a real guest

christiancQ8344ZB

spainhotels · 13 Mar 2026

2.0/5

“Meliá Hotel — A Disappointing First Experience as a Gold Member at the Level”

The best

As a frequent traveler who stays in hotels regularly and holds Gold status or higher across several loyalty programs, including Hilton Honors, I believe I have a fair sense of what good hospitality and professional service should look like. Through my American Express card, I recently received Gold status with Meliá, and my wife and I decided to try both the membership benefits and The Level service for the first time during this trip. Unfortunately, of the three hotels we stayed at on this journey, Meliá was by far the most disappointing. I had booked a The Level Premium Room and expected that this category, combined with Gold status, would come with a clear focus on service quality and guest care. That was simply not the case. From the beginning, the check-in experience was unacceptable. Even without any membership or elite benefits, I would have considered the way we were treated inappropriate. What made it worse was that with almost every apology, there seemed to come a “but” afterwards — as if the priority was always to justify the hotel’s position rather than to improve our stay. This attitude continued throughout the visit. I never felt that I truly benefited from either Gold status or The Level privileges because the staff seemed more interested in explaining their point of view than in making us feel welcome. The window in our The Level Premium Room had not been cleaned properly, which is disappointing at any level, but especially in a room category that is supposed to offer an elevated experience. Dinner in the restaurant was also borderline disappointing, and the half-board arrangement was not communicated clearly at all, which created unnecessary confusion. Overall, this was a very unpleasant experience and one that I regret having chosen, especially because it was uncomfortable for my wife as well. I understand that hotels may have different priorities, but service and hospitality should never feel secondary. Based on this stay, I would not choose Meliá again.

Feedback from a real guest

Vacationer292321

spainhotels · 09 Mar 2026

5.0/5

“Superb hotel”

The best

Stayed at this hotel for 4 nights with access to the Level. From my initial booking, right to the day of our departure, the staff were superb throughout the hotel, and especially the team at the Level - Lucia, Vero, Estrella, Juan, and Carmen. Jose and Nicole were also superb in the Quimera restaurant, where the food was excellent every night. The Level lounge was definitely worth the upgrade, with drinks, snacks and tapas available throughout the day, as well as the quality of breakfast being very good indeed. A great hotel, with great staff, in a great location!

Feedback from a real guest

scoobert1

spainhotels · 28 Feb 2026 · CANNOCK, STAFFORDSHIRE, ENGLAND

5.0/5

“Hotel Melia seville city break.”

The best

We have for the first time visited Seville, and I can’t compliment the staff at Hotel Meliá enough. The hotel staff are very friendly and very welcoming. We celebrated our 25th wedding anniversary there and couldn’t have chosen a better Hotel to stay in. Seville is a beautiful city with great bars and restaurants. Hotel Melia is excellently positioned for taking advantage of this beautiful city. Special thanks goes to Fernando Pieto for acknowledging our 25 year anniversary. Many thanks to all the staff who made our stay memorable.

Feedback from a real guest

AngelaOnThePond

spainhotels · 21 Jan 2026

5.0/5

“A great place to stay”

The best

An excellent location. Great atmosphere. Use of pool. Hotel restaurant was great. Would recommend the normal bed and breakfast staying option as the exclusive option wasn’t value for money.

Feedback from a real guest

Paul

spainhotels · 19 Jan 2026 · GB

5.0/5

“Great hotel, brilliant location and exceptional staff”

The best

Location is perfect but the staff are exceptional

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.6/10 · 4977 opinions

Cleanliness

Helpful staff

Good location

Varied breakfast

General summary

8.6

out of 10

Location 9.12

Generally well-located, convenient to city attractions.

Service 9.08

Consistently praised for helpfulness and attentiveness of the staff.

Overall Experience 8.68

Positive overall experience despite minor issues.

Food and Beverage 8.61

Positive remarks about breakfast, though some specific issues noted.

Amenities 8.60

Good additional facilities but some requests for improvement.

Value for Money 8.56

Overall perceived as good value, especially the Level upgrades.

Melia Sevilla

Melia Sevilla

Check out our rooms.

Habitación Doble Meliá

Habitación familiar

El Nivel Grand Premium con bañera de hidromasaje.

Habitación Doble Meliá con Vistas

La Habitación The Level

Habitación Premium

La Habitación Premium The Level

Habitación Meliá con Cama Doble

Habitación Meliá con vistas cama doble

Suite Junior - The Level

Habitación #9163259

Habitación Meliá

Habitación The Level Melia con Terraza

Habitación Premium (2 Adultos + 2 Niños)

La Habitación Premium de Dos Dormitorios Nivel Dos

Habitación Premium Comunicada

Habitación Meliá con Terraza

Family Room (2 Adults + 2 Children)

Melia Room with Balcony

The Level Grand Premium Room with Whirlpool (2+1)

What our guests say

Services and facilities

Melia Sevilla

Melia Sevilla

Check out our rooms.

Habitación Doble Meliá

Habitación familiar

El Nivel Grand Premium con bañera de hidromasaje.

Habitación Doble Meliá con Vistas

La Habitación The Level

Habitación Premium

La Habitación Premium The Level

Habitación Meliá con Cama Doble

Habitación Meliá con vistas cama doble

Suite Junior - The Level

Habitación #9163259

Habitación Meliá

Habitación The Level Melia con Terraza

Habitación Premium (2 Adultos + 2 Niños)

La Habitación Premium de Dos Dormitorios Nivel Dos

Habitación Premium Comunicada

Habitación Meliá con Terraza

Family Room (2 Adults + 2 Children)

Melia Room with Balcony

The Level Grand Premium Room with Whirlpool (2+1)

Reservation complete

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What our guests say

Services and facilities

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