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Verified reviews from real guests who have already stayed here.
Standard service quality for a hotel of this rating.
Area not recommended for those travelling with kids.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
Standard quality for this hotel tier.
“Very good”
“Pleasant”
Area not recommended for those travelling with kids
“Poor”
“It was good, great and friendly staff and comfortable stay. Close to a Metro station!”
The reception Staff were great and friendly. I think they are the best asset of the hotel.
“Bad”
When I arrived in the hotel they said for me to look for another hotel because they were without energy and they didn't refund me
“Disaster. Fire and not safe hotel”
The bed was comfortable
There was a fire in the hotel. No fire alarm went off. Fire service arrived and I asked them if we needed to evacuate and they said no. No staff anywhere. Left room, corridor full of smoke. Went to enjoy Madrid and got back to hotel to find it was closed with all our stuff locked inside. Tried to call number on door but no answer. We then spent 15 minutes trying to get into the hotel to retrieve our stuff before being let in. Guy was rude and I asked why he did not contact us, but as it was a foreign number they refused to call it. Tried to move us to sister hotel in the arse end of nowhere and I refused. We were then left homeless in Madrid. I will be taking this further. Stay here at your peril!
Menoir Dorsett Madrid Usera · Madrid
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