The best
DO NOT STAY HERE. We had an extremely disturbing experience at MH Apartments Ramblas that raises serious safety concerns. The apartment had a paper instructing guests to ensure the safe box works 24 hours before checkout — which we did. The day before departure, the safe opened normally and we removed our cash but left personal belongings inside, as we had read prior reviews mentioning theft at this hotel. That same night, around 10 PM, the safe suddenly wouldn't open, even though we used the exact same password we had throughout our stay — which was deeply suspicious. We called for help, and a man named Carlos answered. He hung up on us multiple times, accused us of lying, and was incredibly rude. After repeated calls, he finally said he would send someone in 30 minutes. A man then arrived, and when asked, “Are you Carlos?” he replied, “No, I’m Victor.” He didn’t know where the safe was and entered the apartment, where three girls, including a minor, were staying. After opening the safe, he pretended not to speak English but suddenly started speaking fluently when I took a photo of him (for my mom, out of fear). I told him it was for safety, and he replied “Okay,” then slammed the door and left. The next day, we emailed the hotel, and they responded saying no one named Victor works there and that taking a photo was illegal (which it is not). They also claimed that the man was Carlos — meaning either he lied about his name and language, or a stranger entered our apartment, which is clearly illegal. The hotel refused to take any responsibility or even acknowledge the seriousness of the situation. This behavior is unacceptable, dishonest, and unsafe. Stay far away from this hotel, especially if you are a woman, traveling with friends, or with children. Absolutely disgraceful service.
Continue with Google
