MintyStay - Divino Pastor | Hotel en Madrid

Fruzsina

spainhotels · 27 Feb 2024 · HU

2.5/5

“Passable”

The best

Great location with easy access to public transport. Although there are many bars and restaurants nearby, the apartment is quiet.

To be improved

Very uncomfortable, terrible bed with a noisy frame. Mouldy walls and ceiling in the bathroom. With no windows facing the street, it is difficult to ventilate the apartment and there is no natural light.

Feedback from a real guest

Niltuna

spainhotels · 19 Feb 2024 · TR

2.0/5

“Worst check-in experience we have ever had!”

The best

Location was great, we had never use the subway, walked everywhere from the apartment.

To be improved

This place reminds me why I should only choose to stay at hotels with 24-hours reception. The check-in process was the worst experience we have ever had. Even though I sent them a message about our approximate arrival time a day in advance, no one was there. I tried to reach them via Booking.com's messaging section, no one replied. The thing is I couldn't send them a msg through WhatsApp because apparently their business account can't chat with phone numbers with my country code... So I tried to send them a message via Instagram, but nothing! We have been waiting for someone to greet us for like 1,5 hours. Then I found a restaurant nearby and asked for their help to call them, but they also couldn't reach them even they called them. Luckily I sent a msg via Google Maps (which I didn't even know it's possible) and finally somebody replied to my msg. After an hour and a half, somebody showed up and said that they were really sorry, they also tried to reach us but couldn't do that etc. I was ready to give them a 1 star at that time, but then they were really nice and said that they wanted to make it up to us. So as a favor, they wanted to buy us any tickets we want. It was a really big gesture and at that moment I said myself I had to be objective when rating the apartment. We chose the Thyssen Museum tickets but they said there were no tickets available. Dropping us to the airport was one of the options, so we chose it secondly. But after that moment, no one got in touch with us. So eventually, we stopped trying to talk to them and tried to have fun during our stay. Eventually, we bought ourselves tickets and visited the Thyssen Museum even though they said that there were no tickets available. And on our last day, we went to the airport by ourselves. So thanks for nothing.

Feedback from a real guest

Eteri

spainhotels · 03 Oct 2023 · GE

3.5/5

“Good”

The best

Great place! Really close to everything you can imagine in Madrid! Fantastic area full of local cafes and bars. Clean and lovely apartment. Great communication with Minty Stay, available any time via WhatsApp.

To be improved

The apartment has only one window to the entrance area. No windows to the street.

Feedback from a real guest

Wendy

spainhotels · 11 Jul 2023 · ZA

4.0/5

“Conveniently Located and Comfortable”

The best

The Location was perfect - within easy walking distance of public transport, restaurants and attractions. The host was at the property to meet us and any glitches we had on arrival were sorted out immediately. We had a very comfortable stay.

To be improved

There are no complaints

Feedback from a real guest

Ramirez

spainhotels · 08 Jul 2023 · US

3.5/5

“I liked the small apartment and it was located close to everything.”

The best

Good location.

To be improved

The bathroom was not very close to the bedroom.

Feedback from a real guest

Vianca

spainhotels · 26 Jun 2023 · SD

4.5/5

“Superb”

The best

Someone met me to explain the whole process, showed me the rooms, bathroom, made sure keys worked, showed trash sorting, etc.

To be improved

I was hoping there was a window to the street so it was a bit darker than I expected, but the place was as the photos show.

Feedback from a real guest

MintyStay - Divino Pastor