Modern Luxury 2B Apt in Puerto Banus

Maithah

spainhotels · 24 Jul 2025 · AE

2.5/5

“Location is good · Cons: - it’s a self check-in apartment, no one came to welcome or guide us. - The check-in guide was not clear it was such a game to find the room and key - The apartment was fully paid 1,600+ euro for 3 nights but they refused to share the apartment location through google map until we complete the check-in which is really strange! And they keep sending message before we even arrive to complete the check-in. - I asked for the address because the taxi refused to take us as the address on booking was not clear as he said. - as well as the locker password was not shared until we completed the online check-in they should consider all ages I have my family with me 60+ and they were tired for long time waiting with us - they confirm that the apartment have blinds but we discover that there was no blinds at all even on the bedrooms how we can sleep or change our clothes !!! We are sleeping with our Hijab!! - The lights are not working totally at the living room and partially on the balcony. We asked them to send someone but no one came to fix the lights. - 1 bathroom is only there! - there was a maintenance/construction going there so we wake-up early hearing the noise”

The best

Location is good

To be improved

- it’s a self check-in apartment, no one came to welcome or guide us. - The check-in guide was not clear it was such a game to find the room and key - The apartment was fully paid 1,600+ euro for 3 nights but they refused to share the apartment location through google map until we complete the check-in which is really strange! And they keep sending message before we even arrive to complete the check-in. - I asked for the address because the taxi refused to take us as the address on booking was not clear as he said. - as well as the locker password was not shared until we completed the online check-in they should consider all ages I have my family with me 60+ and they were tired for long time waiting with us - they confirm that the apartment have blinds but we discover that there was no blinds at all even on the bedrooms how we can sleep or change our clothes !!! We are sleeping with our Hijab!! - The lights are not working totally at the living room and partially on the balcony. We asked them to send someone but no one came to fix the lights. - 1 bathroom is only there! - there was a maintenance/construction going there so we wake-up early hearing the noise

Feedback from a real guest

Nicky

spainhotels · 30 Jun 2025 · GB

5.0/5

“5 star +”

The best

Perfect location for the port, and shops. Very clean and decorated to a high standard and the host was very helpful on booking and throughout our stay.

Feedback from a real guest

Vojislav

spainhotels · 15 Jun 2025 · BA

5.0/5

“Exceptional”

Feedback from a real guest

Emilia

spainhotels · 10 Jun 2025 · BG

5.0/5

“Exceptional”

Feedback from a real guest

Jake

spainhotels · 31 Mar 2025 · GB

5.0/5

“Exceptional”

Feedback from a real guest

Kerry

spainhotels · 25 Nov 2024 · GB

5.0/5

“Perfect location and stunning interior.”

The best

Location was superb. Style and interior design of apartment was beautiful. Loved every detail. Relaxing on the terrace

To be improved

No welcome pack of basics and local supermarkets were astronomical. Only 1 mirror (except for the 3 wall mirrors in lounge which were too high to reach) which was located in bathroom. As 3 women sharing this was bit of a nightmare. Couldn’t work blinds in bedroom so awoke to sunlight every morning.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

9.2/10 · 18 opinions

Great location

Clean in general

Comfortable stay

General summary

9.2

out of 10

Location 10.00

Great location for the Port and quiet in the evenings, close to shops.

Service 9.93

Standard quality for this hotel tier; however, there were issues with check-in communication and responsiveness.

Overall Experience 9.46

An enjoyable experience overall with some significant drawbacks that impacted the stay.

Food and Beverage 9.41

Standard quality for this hotel tier; no specific mentions but not flagged as an issue.

Cleanliness 8.96

General cleanliness was good, but issues were mentioned regarding outdated rooms and specific cleanliness lapses.

Amenities 8.92

Amenities provided were satisfactory, but there were complaints about the sofa bed and lack of supplies.

Modern Luxury 2B Apt in Puerto Banus