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Verified reviews from real guests who have already stayed here.
Standard quality for this hotel tier; check-in instructions were clear and efficient.
Perceived value remains good despite the issues due to location and spaciousness.
No specific mentions in reviews, taking average sentiment into account.
Overall experience was appreciated, with mixed reviews on cleanliness.
Great locations mentioned, but some reviews noted difficulties due to limited nearby amenities.
Lack of sun beds by the pool and parking limitations noted.
“Exceptional”
“Poor”
Really disappointed with this property provider. I don't usually do such lengthy reviews but this experience really was disappointing. Where do I start? When arriving at the property we weren't given an introduction by our host but were met by a friendly cleaning lady who simply gave us the keys and did not show us around the property. I requested the reccomended check-in but was told by our host that we had to have a late one which seemed strange but once we got to the property we understood why. He stated that the apartment would be ready for 16:00 hence the late check-in, but when we arrived at 16:30 the cleaning lady was still cleaning the apartment. The apartment was far from clean as all rooms were ant infested. Seeing ants in the kitchen was bearable but to find them all over the apartment such as on the living room sofa was uncomfortable and itchy. The lights in double bedroom and the connecting bathroom did not work and when using the air con there was an extremely bad odour. The weather was hot during our stay so we had to firm bad smells from the air vent during the night. I informed our host but he was unresponsive to address our concerns. The security in the apartment wasn't secure. The locks on the balcony door and bedroom window didn't seem to work but then again we weren't given an introduction on how to properly lock the doors. The description of the nearby locations was very misleading with the "nearest" beach being a 40min walk away and your "nearest" shop being an Aldi, was a 25min walk. To access the bus stop into Marbella Old Town and the Centre the walk is mostly unsafe for pedestrians as you're walking on and around the dual-carriage way. The nearest bus stop pulls up mid-way of the dual-carriage way, so to speak, you'll need a car because we had to uber it EVERYWHERE. There were some positives such as the apartment was spacious and the balcony had comfortable seating with promised views.
“The best management team i have ever encountered. Thank you very much.”
The location is absolutely perfect. The area is elevated with a very nice sea view / plantation.
I can't even put any! Just perfect.
“Superb”
A well equipped and cozy apartment in a quiet residential area. We had a wonderful time there with our family and will definitely consider coming back.
Moderno apartamento con preciosas vistas al mar en urbanización con piscina - Rio Real 11 2G · Marbella
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