MONKÓ KENIa

We stayed here recently, and it completely ruined our holiday. From day one, the shower had freezing cold water. We contacted the host right away, but she just said they had recently changed the water heater – no help was offered. The water stayed cold throughout our stay. The pool was disgusting, filled with plastic and even glass pieces. When we pointed this out, the host claimed it was still safe to SWIM??! On top of that, there were cockroaches on the property. The bathroom would flood every time we showered because there was no shower door, and the sliding door to the bathroom didn’t close properly – it didn’t even reach the floor. The bed didn’t even have a proper duvet cover – just two loose sheets thrown over the duvet, which felt unhygienic and uncomfortable. We reached out to the host multiple times to try and solve the issues, but she was dismissive, rude, and completely unhelpful. She denied everything and refused to refund us for the nights we didn’t want to stay. We couldn’t sleep properly and felt like the entire trip was wasted. Even Booking.com tried to contact them, but the host ignored their calls and refused to cooperate. We left and booked a new place after night 3. To make things even worse, we forgot a pair of expensive sandals when checking out. We messaged the host immediately, but she replied that they had already thrown them away. No effort to help, no care at all. One huge mistake we made was not reading the real reviews. We only saw the first few, which were in Spanish – probably written by friends or family of the host. But all the other reviews tell the truth: this place is a disaster. The property is dirty, dishonest, and completely unprofessional. The host was rude, refused to answer the phone, and wouldn’t meet with us to discuss a solution. This was honestly one of the worst, most unprofessional experiences we’ve ever had. Don’t be fooled – avoid this place at all costs.

The kitchen counter space was very limited. The electric appliances had to be placed on the drain board when using, due to the placement of the only power socket in the kitchen. There was also a problem with the sink leaking. Reported the problem to Borja by WhatsApp message as this was how he contacted me. Unfortunately, he did not see my message or the pics I sent until we had left the apartment. There was a duvet with no cover in the wardrobe that was not fit for purpose due to being worn with holes & stained. The curtain on the bedroom window did nothing to block out light. It would take very little to address the problems in this beautiful apartment to make it a more enjoyable experience.

No