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Verified reviews from real guests who have already stayed here.
Repeated positive mentions about the location being excellent and convenient.
Generally perceived as good value for the price considering location and price.
Mixed reviews on service; although there were complaints about reception, overall service is perceived as standard for this hotel tier.
Not specifically mentioned; standard quality for this hotel tier.
Some amenities like heating options were suggested to be improved; overall standard.
Mixed experiences overall, with both positive and negative aspects highlighted.
“We had a good stay, it was emergency accommodation after a car breakdown.”
Clean comfortable rooms and bathroom facilities.
Could do with air conditioning in the rooms, they were extremely warm . We were in the middle of a heatwave so may be more comfortable at other times
“Nice and affordable place to stay in Bilbao”
The room was perfect for our needs. It was clean, the beds were comfortable, and the location was not bad.
everything was OK
“We stayed for one night and it got the job done.”
Good location near the Guggenheim
The bathroom was dirty. There was grime on the tiles and hair on the toilet seat and floor. The shower was very small and uncomfortable. We could hear the shower from the other rooms, people talking and slamming doors.
“Very fair value for money.”
Outstanding location. You can walk to downtown Bilbao, there are some restaurants and Tavernas in the vicinity.
It has no AC which push you to leave the windows wide open during summer. This allows mosquitoes to pour in. We killed more than 5 the first night. They have a real issue with mosquitoes because you can see there are blood stains on the ceiling and walls.
“The sucwtionw”
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“No frills, super clean and comfortable stay. I’ll be back.”
Loved our overnight stay at moon hostel. Needed a no frills sleep option as our flight got in late. Our room was basic but very clean. The automated check in process was easy and efficient. Beds were comfortable and clean (a little soft but that is to my liking). Lovely hot shower. Towels and sanitary products available. Liked the neighbourhood. Some bars and inexpensive food options close by. Half hour walk from our airport drop off bus (last stop). I will very definitely look to book moon hostel again. No contact with staff as the automated processes worked perfectly. We didn’t use any hostel facilities so can’t really comment on those but other folk seemed to be having their needs met in communal spaces. Very happy with our stay.
I have no negative comments to add.
Moon Hostel Bio · Bilbao
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