Morlaco

2. Additionally, we were asked to pay extra fees upon arrival. These fees were not clearly explained to us and had to be paid in cash. The owner did not have any change, which resulted in us paying more than what was requested. This lack of clarity and professionalism further detracted from our experience. Moreover, we received an excessive number of emails from the owner prior to our stay, which felt overwhelming. This constant communication added to our frustration, especially given the lack of critical information about the pool closure. The check-in process was also confusing, with inconsistent instructions from different contacts. To add to our discomfort, we were asked to have photos taken of our passports, even though Booking.com already had this information. This felt unusual and made us uncomfortable. Overall, while the apartment itself was decent, the combination of poor communication, hidden fees, unavailability of advertised amenities, excessive pre-booking emails, inconsistent check-in instructions, and the uncomfortable request for passport photos made our stay disappointing. We hope future guests are informed about such important details in advance to avoid similar experiences.

Disappointing experience overall. I never complain, even when I should sometimes. If I can help another traveller however, here goes: - It started with the agency letting us check-in on the first day only after 20:00, when their policy states from 16:00. They accepted the booking I did early that morning. I tried several attempts to reach the (email, whatsapp, calls) to arrange check in. They responded hours later around 13:30 informing me that check in was available after 20:00. Their excuse was that they needed to arrange cleaning. 
 Zero effort and coordination, few examples: - Their general company number instructed me to write (and not to call) another colleague for check in. That person gave us info that was inconsistent to what was already discussed with their main office number. - They asked me for my passport details via whatsapp, that I already shared via mail as the booking confirmation instructed. 

 Deposit + extra pay: - The company sent at least three messages regarding the 250 EUR deposit, saying that the cleaner would not let us in, if we wouldn’t pay the deposit before our check in time. We still had at least 5-6 hours before check in time. It thus felt aggressive. - Only until after I looped in Booking.com to help get our deposit back, the agency made a transfer. - They kept €21 of the deposit behind. Still waiting to hear why, now 2.5 months later. - They wrote two times that I should bring €56 in cash at check-in, but when I asked for an invoice they said they meant to write €6 only. When I asked what the €6 was for, no response. After that the other number wrote us that we had to pay €56 in cash at the check in. As you can imagine, pretty frustrating. I held my ground and asked them for an invoice instead. Haven't gotten one. Cold water + broken things: - Warm water didn't even last 5 minutes for the first person taking a shower - Oven was broken - Washing machine had broken part

The fact that they have not refunded my deposit