Myhost Augusta Altafulla

No kettle

Nothing.

There was no firm arrangement for collecting and giving up the keys. The issue was mainly that the property was located in a locked gated area and the host was not there when we arrived and only by chance were we able to access the property through a colleague of the host. Returning the keys was also problematical. I had assumed the host would be there to collect the keys on our departure. This was not the case and we had to ensure that the gate was unlocked before we left the keys in the house otherwise we would have been locked in behind the gate once we had shut the door of the house. We were advised that we were the first guests of the year, but I am not sure that excuses the lack of maintenance of the property. The canopy to the terrace area at the back of the house was torn and growing mould and we couldn’t close some of the external shutters. Some of the draw fronts in the kitchen were falling off and some of the extensive collection of the crockery was chipped and cracked and cups were stained and ‘crazy paved’. This would easily have been rectified if somebody had taken the trouble to check and dispose of the faulty items. Most of the mismatched glasses were dirty and we had to wash them before using them. There were no wine glasses. The beds were quite comfortable but each only had one pillow and there were no spare pillows. Any of these comments in isolation are perhaps minor but we paid a lot of money for the week and expected things to be better than we found them. The price had gone up by over £500 for the week since the same week in 2023 with the provision of the swimming pool but we did make full use of it.

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