New Loft 1hab 3px en plena Plaza de Chueca

We had to climb one floor in order to be able to use the lift. Not the fault of the place, but it's quite noisy in the early hours of the night. Check out was 11:00 but a lady of the cleaning staff was banging on the door at 10:45

Nothing.everything is likeable

The host was unresponsive to our queries or took an unreasonably long time to reply. Despite confirming at the time of booking, a crib was not provided. Additionally, basic essentials like shower gel, hand wash, and dishwashing liquid were missing. To make matters worse, the coffee machine was clogged with numerous used pods.

Even though it was cleaned, the apartment was old. Photos were a bit deceiving. The sofa bed is not a sofa bed it was like a folded mattress that when unfolded it becomes a single mattress to sleep on the floor. The bedding for the mattress was not there even though we booked for 2 kids and an adult. The room had a double bed where the kids slept but for the adult there wasn’t at least a blanket for the living room mattress. Requested it from the first night and didn’t receive it till the last night! It was very cold winter vacation spent in Madrid.