NEW MARIA ANAGABU Planet Costa Dorada

Mike

spainhotels · 07 Aug 2024 · GB

4.0/5

“Spacious apartment with a great location.”

The best

The apartment and location were very good. Everything was clean on arrival and very comfortable. The view from the balcony was great and the apartment itself was spacious and allowed a family of 5 adults to relax comfortably.

To be improved

Just before arrival, we were notified that the keys could not be collected any earlier than after 16:30 (previously notified that this had to be from the Vila-Seca office). We had hoped to collect these on the way from Reus airport but could not due to our arrival time. We then had to source additional travel to get to the office at a later time after arrival. Although staff were extremely helpful and friendly, the apartment had no instructions regarding emergency contacts or instructions to help in case of emergency. This was apparent when the apartment’s electricity trip switch went off and we could not locate the circuit board. We had to ask help from another resident who found the switch hidden behind a picture on the wall. We were able to ask for help as we could speak Spanish however for non- Spanish speakers, this might have been very difficult. One other slight issue was that there were no consumable amenities in the apartment such as washing up liquid, soap etc, although toilet rolls were available.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

5.5/10 · 2 opinions

Easy access to main areas

Quiet pool area

General summary

5.5

out of 10

Location 7.97

The location is easy access to all main areas.

Service 7.43

Standard service standard for a hotel of this rating.

Food and Beverage 6.46

Standard quality for this hotel tier.

Overall Experience 6.43

Overall experience is very disappointing due to poor maintenance and service issues.

Value for Money 4.91

Feels like a scam regarding the refundable deposit and overall not worth the price.

Cleanliness 3.96

The apartment is not clean and very poorly maintained which is a real shame!

NEW MARIA ANAGABU Planet Costa Dorada