NEW POSITIVE VIBES HOLIDAYS HOME, Playa de las Americas, Tenerife

All good

Apartment had bad smell and there were cockroaches! My kids could not sleep because of the smell. Facilities were old. Swimming pool was supposed to be opened from 10.00. On our last day we expected to have the last swim and and it the swimming was closed :(

When we arrived the front windows/shutters did not lock which meant the property was not secure. There was also a leak from the upstairs toilet cistern. The property management service was helpful but we had to arrange to be at the property on two occasions to allow a technician access. The property was a bit tired and the patio area had a number of cracked tiles and did not receive any direct sunlight. The second bedroom on the first floor did not have a bedside light/plug with only one plug in the room. Generally, it was a bit unloved and shabby in places, with for eg. wobbly cupboard handles which would be repaired if someone checked the property

No sun on the terrace So we didn’t use the outside space

Overall the stay was not comfortable/annoying. The electrical outlets are majorly damaged. This fact was especially stressful for us considering kids presents. The plastic lamp in the kitchen literally fall down on our heads by its own (!). Lamps with fan in the bedrooms did not work properly thus it was very hot to sleep at night. Wi-Fi is pretty poor on the ground floor. 1st and 2nd floors it does not reach at all. Thus we used mobile internet. It worked better vs Wi Fi. The level of cleanliness was rather poor. We had to clean/wash entire apartment the very first day after check in. The plants in the terrace are with some sickness. Due to this looks damaged and the leaves fall down all the time, we suppose to clean them each single day. The toilet bowl (1st floor) passes the water on the floor. There is some smell on the ground floor bathroom. Most probably there is some chronical issue with plumbing. The beds ARE AWFUL. We had sleepless nights. They are very-very firm and the headboard of the bed are not connected to the entire bed. So there are 2 separate pieces of bed which are moving all the time so there is need to fix it constantly. There are cockroaches..