NEW TURQUESA Centro Sta Cruz, wifi&gym

We booked this apartment for 5 nights to enjoy a family holiday. The initial impression was misleading — the apartment appeared bright, stylish, and spacious in the photos, but in reality, it felt dark, tired, and not cozy. The kitchen greeted us with greasy, sticky dishes, unwashed plates and colander, and a cutlery drawer with crumbs inside. There was almost no dish soap, the sponge was not new, and there wasn’t even a kitchen towel. These may seem like small things, but comfort is built on such basics. We chose an apartment with a kitchen to cook at home, but it was simply unpleasant to use. The bathroom had mold in the corners and grout, and the sink was clogged — water drained very slowly. On the very first day, we noticed insects both in the kitchen and the bathroom — crawling on dishes, personal items, and everywhere. It felt unhygienic and unacceptable. We immediately contacted the host and explained the situation. He responded quickly, offered to call someone to spray poison and clean the pipes, and advised us to store all food in the fridge. But we came on vacation — not to manage pest control or supervise repairs. These things must be taken care of before guests arrive. Positives: Great location — near the bus station, three shopping centers, supermarkets, and the city center. Clean bed linen and a big comfortable table. A small gym on the floor. Friendly and responsive host who stayed in touch and adjusted the booking quickly. We stayed two nights and then decided to leave early. The host was helpful and refunded the remaining nights — we truly appreciated that. He also promised to inspect everything and fix the problems. Still, having to urgently find a new place during a vacation was stressful — and not what we expected when booking this property.

Really friendly host who did everything to help us with our trip!! Even allowed us to check out slightly late despite no advance notice. Excellent hospitality and would recommend to any travellers hoping to go to Santa Cruz.

Location fantastic and felt very safe in area.

Nicely thought out and comfortable apartment, with everything needed for a mid-long term stay. (including kettle and washing machine) Good location close to everything, including supermarket, bars and restaurants, and about 10-15 mins walk from auditorium etc. Love having shutters to keep things quiet and dark for a decent night's sleep and it definitely helped muffle things, being on a fairly main road. Good info provided on places to visit, restaurants etc.

Very nice location, close to a big supermarket and a shopping center. The apartment is very nice and clean. Recommend 100%