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Verified reviews from real guests who have already stayed here.
Service is mostly described positively, although some reviews noted annoying communication.
Many reviews praised the location as convenient and safe.
Amenities were mostly appreciated, including good facilities, although some items like kitchen essentials were missing.
Not specifically mentioned, but implied to be satisfactory.
Overall sentiments are positive but with room for improvement as noted in some reviews.
Some reviews mentioned cleanliness positively, but others noted issues like water leakage, hence a slight deduction.
“Exceptional”
“Unreliable, unprofessional — avoid at all costs.”
We booked for the weekend and the AC didn’t work — in a city with 30°C at night. No rest, no help. I asked to change apartments at 10 AM. They kept delaying, promising a fix. Just before closing their office, they told us no one would come and we won‘t get moved. We slept in a sauna and were offered a 30€ refund as “compensation.” Phones went unanswered. Still chasing a real refund through the platform.
“Never again.”
The place is new, it's ok, but TOO small. It's advertised for three people, BUT only one could really enjoy himself there.
Worst checkin process EVER. You need to download an app, create a user/password, upload your travel documents...the app crashes and so on...HORRIBLE. Then, you need to call the place 30minutes before your arrival time, because they are not there. And on top of that, before arriving you must PAY 200€ as a guarantee...and they are supposed to give it back only 15 days AFTER checkout. I'm still waiting for the pay back.
“Comfortable.”
Everything was new
There were several items broken. Including the pullout couch, flower vases, night stand, shelving…
“Very good”
“Superb”
Modern, clean, great facilities
NewMad en Madrid · Madrid
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