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Verified reviews from real guests who have already stayed here.
Consistently praised as 'fantastic' and 'excellent', located near attractions.
Breakfast praised as 'amazing' which enhances overall guest satisfaction.
Remarked on the exceptional friendliness and helpfulness of staff in multiple reviews.
Overall sentiment is very positive with guests stating they would return.
Mentioned positively but not deeply explored in reviews; standard amenities level.
Described as 'quiet and comfortable' with complaints about a small bathroom.
“TOP NOTCH”
Palacio de Tepa perfectly represents the capital city of Spain with its luxurious yet understated interiors and the effortless hospitality of its staff. Not only is the building itself a beauty, it is ideally situated on a lovely plaza to enjoy all that Madrid has to offer in an authentically Spanish way. The hotel is immaculately kept, its public spaces are truly elegant, and our room was absolutely stunning. All of the staff was wonderful. Núria in Guest Relations shined bright with her impeccable service and attention to detail in ensuring our stay was a memorable experience. The breakfasts were extensive and delicious with a gracious staff welcoming us each morning. Much thanks to Veronica and Nicholas at the restaurant for their exceptional service. Concierge was excellent as was all of the front desk staff where Kamal always offered great help and insight for whatever our needs might have been. When traveling the hotel definitely sets the tone, and Palacio de Tepa is AAA+++. Thank you all for a great experience. We absolutely loved it and we will definitely be back! This was our first time to stay at an NH Collection and we will be sure to choose the brand again due to how impressive our stay with the Palacio de Tepa was.
“Great!”
Great food and service. Guest relations were great!
“Highly recommended”
Centrally located and clean hotel with a rich breakfast buffet. Very helpful reception staff. Thank you! We will be back
“Very Good hotel close to the city center”
Service is very good, rooms are large enough. The location is also very good, so close to the city center.
“Excellent staff and lovely accommodations”
A beautiful hotel in a great location, staff members Lili, Adrian and Kamal, made our visit even more enjoyable. The location is walkable to many desired sites with lots of restaurants and the fabulous Mercado.
“Just perfect”
Beautiful, cosy, stylish, central hotel. Large Bed super confortable and all the amenities. We asked in advance for a rooftop room and we had it. It was my Bday and we found a nice and genuinely taste minicake in the room in the afternoon of our arrival.
NH Collection Madrid Palacio de Tepa · Madrid
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