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Verified reviews from real guests who have already stayed here.
Repeated praise for the location and its convenience.
Positive mentions of staff being attentive and kind.
Overall positive experiences noted in many reviews.
Mention of satisfactory amenities, including the restaurant.
Mixed reviews on breakfast quality, but generally well-received.
Comments on various room conditions, some were spacious while others were not.
“Short but sweet.”
“As at home”
My stay was truly comfortable and well balanced, allowing me to combine professional commitments with personal time seamlessly. The atmosphere was welcoming, the facilities were ideal for work and relaxation, and the overall experience exceeded my expectations. I would gladly return and highly recommend it to both business and leisure travelers.
“Service could be improved”
The hotel is well located, with easy access to good restaurants and shopping areas. The halls to the bedrooms could do with better ligting; but i've noticed this in almost all the NH hotels where i've stayed. What wasn't so great was the service at breakfast. On the first day, they had no gas and were unable to offer warm meals. There was one waitress and she was rude, not at all helpful, and made it seem like diners were an inconvinience to her. I've stayed at many NH before, and the breakfast at Balboa left a lot to be desired. Compared to the NH Colon, where the service was exceptional, the wait staff at NH Balboa couldnt even be bothered to serve you a cup of coffee, whereas in NH Colon, they would be at your table side the second they say you were getting up. You should make sure your industry standards are replicated across the board in your hotels. The bus boy at the breakfast was very kind. The other thing that affected my stay was the street noise. I was on the fourth floor and you could still hear a great deal through closed windows.
“Great hotel”
What a lovely hotel, only a five minute walk to nearest metro and another five minutes into the centre of Madrid. The hotel was really clean, staff were so accommodating, and the food, well that was delicious and really good value for money, I would definitely recommend the hotel and will definitely return, lots to see and do in Madrid
“Great place & very good breakfast buffet variety”
Great place & very good breakfast buffet variety. Looking forward to staying here again sometime soon!
“The veggie burger and sweet potato fries were not hot. For breakfast they ran out of scrambled eggs and when they finally brought out more eggs they had a burned taste. · Cons: Eggs”
The veggie burger and sweet potato fries were not hot. For breakfast they ran out of scrambled eggs and when they finally brought out more eggs they had a burned taste.
Eggs
NH Madrid Balboa · Madrid
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