Name: Novotel Barcelona City
Address: Avenida Diagonal 201, Barcelona, Spain
Rating: 8.2

Husain

spainhotels · 19 Jan 2026 · US

0.5/5

“Cons: The manager or supervisor Maria is the worst”

To be improved

The manager or supervisor Maria is the worst

Feedback from a real guest

Chao

spainhotels · 19 Jan 2026 · GB

2.0/5

“Cons: Bed sheets did not get changed at all.”

To be improved

Bed sheets did not get changed at all.

Feedback from a real guest

Anna

spainhotels · 15 Jan 2026 · PL

5.0/5

“Fantastic”

The best

Great all round, unable to fault

Feedback from a real guest

Jackkbv

spainhotels · 24 Dec 2025

1.0/5

“Worst stay”

The best

I am a big Accor fan, but I was very disappointed with the service have provided me at the check-in it was 3 PM and they have not given me the room saying that they could check me in anytime and did try to push me by showing the email that they sent me it was really very sad to see the check in staff welcoming you like that and the worst of all worst does security guard Was very rude and he asked me that I could go and stay at the hotel. If I cannot wait for the room , this type of behavior is not acceptable in the hospitality business industry, and I would highly suggest that this action is taken to the security guard , I was really disappointed with the service I received at this hotel. However, the check-in staff apologize later on, but the security guard did not.

Feedback from a real guest

tortugamuyfeliz

spainhotels · 24 Dec 2025 · DUBAI, EMIRATE OF DUBAI

2.0/5

“Unbelievably unpleasant experience - hear-say and internal blaming”

The best

We checked into the hotel and booked two rooms. At check-in, we were explicitly informed that a late check-out until 7:00 PM was possible for an additional fee of €50, which we were ready to pay. The next morning, when we went to reconfirm this arrangement, we were given completely different information: we were told that staying until 7:00 PM was not possible and that we must vacate the rooms strictly at 5:00 PM. The situation became even more unpleasant when the she-manager M, explained that this was due to a mistake made by another he-manager E, stating that he is new, non-competent, and made an error. Essentially, the hotel’s internal mismanagement was placed on an employee — and indirectly on the guests. And saying like that about colleagues were also not nice of her. From a guest’s perspective, this is highly unprofessional: * one set of information at check-in, * a completely different one the next day, * after plans had already been made based on what was confirmed. * blaming and saying bad about colleague Guests should not be concerned with who is new. non competent or experienced on the staff. We expect clear communication, consistent policies, and accountability, not internal rude staff blame presented to guests. Unfortunately, the overall impression was one of disorganization and lack of proper management. This significantly damaged our experience and trust in the hotel. When they offered to keep our luggage she-manager G was sour-faced, not welcome, rolling her eyes. Unbelievable disrespectful experience. Manager of the shift tried to sugar coat the situation but she could do nothing despite the team failure. They hide behind the hotel policy which they do not know fully and make mistakes for which they do not want to bear responsibility. Two starts for the breakfast which was good and had warm dishes

Feedback from a real guest

yhismail

spainhotels · 18 Dec 2025 · CENTURION, GAUTENG

3.0/5

“Good for business not holiday”

The best

Very basic hotel. Reception area beautiful. Rooms very bland. Bathrooms even worse. Feels like a hospital bathroom. No amenities unless asked for. NO PORTER so had to get our own luggage with trolley. Near a little mall, 20 minute walk to Segrada Familia. Other than that, a bit far from everything else

Feedback from a real guest

Novotel Barcelona City