Numa Madrid Script

Comfortable bed, very clean and the view through the window is fantastic. The view is like at the hotel of 5 stars. Good price. Attentive personnel, i had a problem with a shower and they immediately fixed it. Good breakfast which they bring to the room. I dream to come back...Excellent place for the price.

There is no AC, they only turn it on in the summer, room was unverably HOT...could not sleep. Good luck trying to get anyone to help you if you have a problem. Will never stay there again. Bad service, and to pay for a room and find that you cant sleep because the intentionally turn off your AC is BS.

Perfect location, easy access. Room too small, breakfast poor quantity.

My experience was extremely disappointing. I would not recommend it at all. Initially, I had booked a double room with a double bed. However, a few hours before my booking and arrival at the hotel, I received an email informing me that the room I had reserved and paid for was not available. I was only made aware of this upon reaching the hotel and checking into my room, where I was informed that only a single room was available. I was told that if I was not satisfied, I could cancel without incurring any fees. This was particularly upsetting as I had made my booking a month in advance, especially during Fashion Week when options were limited for same-day bookings. Furthermore, the room was not clean, had a bad smell, and the bed was not properly made. When I expressed my disappointment to the customer service, the agent only offered to cancel without providing a real solution or showing any empathy. Ultimately, we agreed on a discounted price since the room I had originally booked was more expensive than the one provided. However, there was no gesture made in response to my situation, and efforts to rectify the situation were lacking. Even with regards to reimbursement, I have yet to receive the full amount. This experience was truly disappointing. Madrid offers many wonderful places to stay, and Numa Script is definitely not one of them.

I recently stayed here and had a truly awful experience. The biggest issue was the falsely advertised air conditioning. Despite booking a room specifically listed as air-conditioned, the AC in my room simply did not function. This made the room unbearably hot and uncomfortable. I immediately contacted the front desk, where I was assured that a technician would be sent to fix the issue. No technician ever came. I followed up multiple times and was told I would receive a call from a supervisor, but that also never happened. Feeling misled and frustrated, I requested a full refund due to this being a case of false advertising. Sadly, I received no response whatsoever. The combination of the broken AC, false promises about repairs, and nonexistent customer service made for a miserable stay. I strongly advise that the hotel listing be updated to accurately reflect the lack of working air conditioning, or, preferably, that the problem be fixed immediately. I'm extremely disappointed by this experience and hope that sharing my feedback will prevent other travelers from having a similarly negative stay. Never stay here. Pay 20-30 euros more, stay in a proper hotel.

First, I'll say the good stuff: the location is perfect and it was ok clean - if we don't count the small gnats flying around in the tiny bathroom. The room is pretty small. There's no stuff in the "hostel" - as I said in the subject, this is not a hotel by any means -. There's a lot of construction in the street and they don't even mention anything when you make the reservation and they assign that leads to the street. They had the delicacy of leaving two sets of ear plugs in the nightstand. All the communications with the customer service are via WhatsApp...by the way, THERE'S NO CUSTOMER SERVICE, it's a robot that basically tells you non stop sorry for the inconvenience. If you need to work while you are in Madrid or you want to stream some TV, well, find a coffee shop or any other place with a better wifi than your room.