Oasis Beach XII - Casa Lotus

Nothing!

***MacBook and money was STOLEN, at the property.*** Had to wait for a long time to receive the keys. Less than a few hours after checking in, my daughter’s MacBook and my husband’s money went missing from the property while we went to the local shops. It’s common practice for us to double check all windows and doors when leaving especially in an unfamiliar country. After arriving straight from the airport, we went for our accommodation. we were greeted by Maria, the caretaker. Given that the property is within a gated area and only accessible with gate fobs to access the gated community and keys into the apartment, the police informed us that the incident could only have involved someone with direct access, as there were no signs of forced entry. What made this situation worse was the complete lack of support from both Maria, the care taker, and Robert, the property owner. Communication and cooperation was minimal and there was no efforts to investigate or even show concern for what had happened. When spoken with neighbours, they mentioned there were few break-ings similar to ours on the same complex, but Robert and Maria says it has never happened before. at this point we don't know who to beleive. This experience has significantly affected my daughter, as the primary reason she brought her laptop was to complete her university assignments. What should have been a relaxing holiday turned into a distressing ordeal. While the property itself was great, the lack of security and accountability makes it impossible for us to recommend staying here.

Nothing! Everything was great.