Occidental Ibiza - All Inclusive

thank you are see you picture and am going april

I'll start with a couple of positives. Firstly, the general staff at the hotel are 1st class, they are friendly, hard working and very helpful, the rooms are also quite sufficient. Now the many negatives.......... Whilst the choice was quite good, the food was constantly cold, all meals had to be heated in the microwave. There was also a constant 10 minute or so wait for cups every morning at breakfast, this should be a basic identification that there were clearly not enough cups for the volume of residents. There were long queues at the bar each evening, one barman advised that there were not enough staff employed for the volume of people. I complained to reception 2 nights running & the third night there was 1 extra bar person (the barman thanked me for reporting!!!). The bar staff had to periodically break-off serving to clear the empties inside & outside. Reception tried to contact a manager but there was no-one answering & I never had any follow-up by a manager. They also run out of Aperol one evening!!! The evening entertainment was extremely poor, we only really had 1 good female singer, the rest was pretty dire. For example, I don't consider bursting balloons wrapped around ankles as particularly good adult entertainment!!!! The white seating area outside of the entertainment hall was extremely grubby & needed replacing. The icing on the cake was that we experienced some quite stormy weather which resulted in a leak from our room's roof into the closet (the day before we were due to leave). This resulted in some of our clothing getting damp, which, in fairness, the hotel laundered for us. However, one of the items of clothing was ruined by running dye whilst lying in the damp closet. The receptionist took photos & assured we would be compensated, she took my e-mail address, mobile number & landline number & stated that we would be contacted after she had spoken with a manager. No-one contacted so we e-mailed the hotel, We received a reply from a Guest Experience Manager who requested photos of the garment & receipt for proof of purchase. They already had photos & we no longer had a receipt for the garment. They offered a future discount & upgrade but we had no intention of returning. We also e-mailed Barcelo complaints but they did not even have the courtesy to reply. We then e-mailed TUI &, after a couple of weeks, they replied stating that we claim through my insurance. We realise that it's only 1 garment & we only expected a principled gesture as compensation (as promised by reception), but the overall follow-up customer care has been non existent. Coupled with the other comments, Barcelo will be the loser of our future business.

Stayed here mid October with two friends, lovely friendly greeting when we arrived at 11 pm 3 hours late as flight was delayed due to the floods in Ibiza. They had food available for us in the restaurant mainly cold pastas meats and salads. Rooms were lovely, comfy beds we already knew about lack of privacy with the toilet. Bar staff were very friendly and advised us to not ask for vodka but for the brand we wanted otherwise you just get local spirits. Lots of variety for breakfast. Snacks through the day were great and replenished quickly. Didn’t really stay in the hotel for the entertainment as we went out to O Beach, Pikes and the old town. Good location. Would stay again

Terrible - avoid! Hotel staff were particularly unhelpful, the rooms are very basic and not cleaned every day. The restaurant never had enough cups or glasses. The food was very average and only luke warm. Alot of the drinks had run out - it was very obvious it was end of season. The areas around the pool and by the rooms were dirty and the outside tables had dirty glasses and plates on them most of the day . This is definitely not a 4 star hotel

Awful please avoid! Wife received an electric shock from a poorly wired and uncovered hairdryer socket, this made her feel awful as a result. Could easily have seriously injured or killed small child, staff didn't seem to care or be bothered by the situation. Staff were generally rude from arrival to check out, not a single staff member smiled the entire time we were there. Seating area was nice the huge pile of puke that was left to bake in the sun and for people to walk through wasn't nice. Good selection of food although its generally mildly warm rather than hot. On check out yhe lady just took our room keys and walked off, not even a thanks or safe journey. Im not sure if they're tired or just rude but after this stay id never stay in the chain of hotels again and would avoid staying at this venue. Never again

This hotel was clearly understaffed for this week in October: the restaurant kept running out of glasses and cups, the outside tables would be covered in dirty cups for most of the day and night, massive slow-moving queues at reception, spills not cleaned up, food from the hotplates often cold, a lot of broken sunbeds, only one towel in the room for two people. Very poor.