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Verified reviews from real guests who have already stayed here.
The location was praised for being a good size with a good view, but the negative experiences overshadowed this aspect.
Mixed feedback on room quality, with complaints about untidiness affecting overall comfort.
Food and beverage services were not specifically mentioned in the review, reflecting neutral sentiment in this category.
Amenities like the pool being closed impacted guest satisfaction negatively, with no compensation or alternatives provided.
Guests had significant complaints about cleanliness issues, including untidiness and hairs found on bed and floor.
The lack of value for money was highlighted by guests due to unmet expectations and issues with the amenities offered.
“Very good”
“A terrible experience with all maximum stress I ever had in any holidays so far”
Property is good size with good view
Untidy, hairs everywhere on bed and floor. Pool was closed for all of the stay which basically destroyed our whole stay. So definitely a no place unless they can provide alternative or tell you on booking. No compensation was paid rather cancelled to get some refund and was left on spot to find a place yourself. Management need to look into becoming truthful and accommodate guests when you cannot provide what you charged money for.
“Very good”
“Exceptional”
“Superb”
Everything
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“Superb”
This is the second time we've stayed at this property. We like the location because it's very quiet, has a superb balcony with views across to Los Gigantes but is close enough to plenty of restaurants. The hosts are very easy to communicate with and typically reply to WhatsApps within minutes.
One really minor issue - the main bedroom has a standard double bed. We would prefer something bigger, e.g. a King-size, but that wouldn't stop us staying here again.
Ocean View Penthouse by Dream Homes Tenerife · Puerto de Santiago
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