Okako Hotel

Lovely checking in process. The lady on reception was very welcoming and gave us great advice about the local area and even a little pre-guide as to where to eat. The hotel is very pleasant. The bed was extremely comfy! bathroom really nice. On checking out, we asked the male receptionist if we could leave our bags in the hotel for a couple of hours, he hesitated and said “yea ok, when will you be back” I said, around 14:30. He took our bags. At no point did he state that the hotel would be closed before then. We were told at check in that reception is not manned from 21:00 daily. At 14:17 we returned to the hotel to collect our bags, I couldnt see anybody in reception and pressed the intercom, which is diverted to a mobile. The male said he wouldn’t be back for 15mins because we told him 14:30. we had a bus booked for 14:45. He was unapologetic and hung up . 5mins later another resident came to the hotel and questioned why we were outside. She let us in to wait in the lobby. A further 5mins passed and the receptionist walked in. He said absolutely nothing to us and opened the office door where our bags were. I said thank you and we left. Very poor customer service from what was such a lovely friendly and professional welcome by the lady on day one. good location, easy to walk between districts. The negative is that our bedroom was at the front of the hotel and directly opposite a rail track. Around 5am and at 6am the screeching sound of metal woke us as the trains went past. No amount of shutter or UPVC window could soften that sound!

we stayed at this hotel, based on the pictures at booking .com . the photographs are photoshopped The personel is very friendly, but it is more like a hostel as a hotel. The rooms are big and clean , but the location is terrible, in front of your room is a railroad , so every half an hour a train . Also no breakfast and no permanence at reception . Nice paintings though. The place is ok, but this should be priced at maximum 100 euro , while they ask more than double. Not to be recommended,

This little hotel is a great hidden gem in San Sebastian. The location is great, so close to the old town and the beaches. The hotel is well thought out and the rooms were very cute and charming. Because the hotel is small and family run, the front desk isn't 24hours which is perfectly fine (just something to be aware of) and they make it easy to get ahold of them should there be any issues like the one we had which was the code on the main door for one of the nights. However the hotel staff are accessible by WhatsApp and were super easy to communicate with and rectified our situation easily. The front desk staff were very friendly and gave us lots of recommendations and helped us organize an early morning taxi. I would highly recommend supporting this great local business over the giant chain hotels.

The bedroom was very good with huge bed and adjoining Wetroom. Coffee machine and biscuits available near room. Hotel has lots of interesting artwork and antiques displayed. Excellent WIFI. A brief conversation took place when we arrived to drop off our luggage as to the location of the off site parking. It was not easy to understand the directions to it. Perhaps if one was familiar with the city then things would be different. We got directions from a helpful builder. If we had been told the car park was under an Eroski supermarket then that might have helped. For our stay the parking was the only downside. Fortunately it was not raining as it would be quite difficult in the rain. We paid €24.00 for the one night parking which is apparently a special deal negotiated by the hotel. The reception is unoccupied except for brief periods. Guest arrival needs to be prearranged.

Fantastic experience, Eugenia contacted us just prior to arrival to make sure everything was going great. Upon arriving, she gave us a great map of the pintxos bars she suggested. The location is very convenient if you are arriving by train or bus. Its a short walk to old Town or the beaches.

X-l-end The hostess was so polite and so helpful that felt like we knew her long ago. The place was very clean, very nice and cozy and in a great area! The bathroom was great too, at least in the room we stayed it was big enough, clean and well equipped. I would recommend again and again and again!