OLD TOWN

English Version: Our experience at this accommodation in Ronda was extremely disappointing from start to finish. Below, I detail the main issues we encountered: 1. Poor management and confusing location • The accommodation’s location was not clearly indicated on Booking or other websites. It was difficult to find, and after arriving around 5:30 PM, we repeatedly called the person in charge without getting a response for over an hour and a half. • When we finally managed to contact her, she informed us that she was in Málaga and that we would need to wait another hour and a half for her to arrive. Once in Ronda, she made us wait an additional 15 minutes at the door. • For future travelers: the exact address is Calle Armiñán, number 65, although even this doesn’t resolve the poor signage. 2. Lack of basic amenities • Upon arrival, we were offered two rooms, but one of them did not have towels. We were assured there were towels in the room, but upon searching the next day, there were none. • When we tried to shower in the morning, there was no hot water because the water heater was not working properly. We had to shower with cold water. • After requesting towels, they were delivered late in the afternoon, long after we needed them. 3. Poor condition of the facilities • The so-called “hot tub” advertised is not a hot tub: it’s a plastic inflatable pool with cold, unsanitary water and completely unusable. • The ceiling in the accommodation was visibly damaged and looked like it was about to collapse. • The rooms had poor security, with locks that seemed easy to force. • There was no soundproofing. You could hear absolutely everything within the building. 4. Lack of comfort • The rooms were cold and only had a small oil radiator, which was insufficient to heat the space. • The shared bathrooms were dirty, and there was no staff to clean them regularly. Additionally, the shower was extremely small and uncomfortable.

It was freezing, windows very draughty - there were a couple of small thin extra blankets in cupboard but it was still.v cold. More blankets please! Plus bathroom floors were wet through all the time

We couldn’t sleep well because everytime someone flush the toilet it does a very loud noise for 5min…

Check in. Flood in the evening. Strange hotel. Same because high potential

There were loud noises in the night. Objects including glass vases were smashed and food was scattered. The other guests were as mystified as I was. The staff said the front door was locked and nobody else got in. There were also some strange voices. I think there were poltergeists. Staff would not comment.

Nothing everything kosher