Oliva Nova Beach & Golf Hotel

We went to the reception and asked for available rooms. They told us to check the website or booking.com…. When we told the receptionist that we stayed in the hotel in February, he just looked uninterested and didn’t even check his system. So we tried booking.com but they only had rooms with 2 x 1 person bed available. So we asked of it was possible to change the beds. Answer: you have to ask this 1 day in advance. So we went to another hotel. No effort, no money…

Girlfiend & I just back from 5 night B&B stay at Oliva Nova to attend a family wedding in nearby Pego. Overall a positive Hotel experience, reasonably good breakfast & particularly enjoyed easy access to beautiful beach. But am compelled to comment on Hotel Staff attitude which was definitely not customer focussed, at times passive, and in one instance bordering on aggressive. I've stayed in hotels across Europe, Asia & Americas and am sure I wasn't imagining this. Of particular note was attitude from Restaurant Manager at El Olivo. After we complained about steaks which were clearly presented "raw" after we ordered them "well done", their waiter offered they would be further cooked & would be "on the house". Afterwards we were billed for the steaks, and when I objected to the Manager he quickly became visibly & audibly angry. We paid for the steaks if only to save the waiter from any negative fallout. Experienced poor attitude on at least three occasions. Oliva Nova should acknowledge this & recognise they should do something about it otherwise customers like us will find alternative Hotels to spend our money.

While the location and the service in general at Oliva Nova is great, the quality of the hotel accomodation (room: bed quality, room equimpent) leaves room for improvement, while also need to mention that the food in the hotel is also very good. Very important to know - for kids only the outside swimmingpool can be used, not this inside one. This is very important to know when the weather is still not warm enough for outside water fun. In general, we spent good time with family.

We had a fantastic family weekend trip to Oliva Nova. The accommodation had a nice roof top with a private pool which our kids (6,9,10 years old) loved. We played golf one day with instructor Kiko, who was great with the kids. We also managed to play padel and walk along the beach. There are many good restaurants at the premises. The breakfast buffe at the hotel is exceptionally good. If you want to get out a bit, I can recommend Playa de Oliva, which is about 10 mins drive) and has plenty of more restaurants.

Definitely wouldn’t give this place 4 stores. Very expensive and dated. My husband and I visited over the weekend, and were very disappointed. The rooms were very expensive and we just had a standard room, which was fairly dated, mould around the bath in the bathroom, and no free water on arrival provided, like you receive in other hotels, WiFi was poor, not connecting overly well. It was a very warm weekend when we visited, and unfortunately as it’s now winter months, the hotel had turned off their air-con and were heating the rooms, it was absolutely ridiculous, the room was like a sauna and we were advised to just “open the balcony door”. Parking was also very expensive, if you want to park at the hotel it’s €18 a night, or you can park a short walk away, which is €9 a night.

Really poor tired minimal room with uncomfortable bed, one small pillow and tiny bathroom right next to the bed..you could have touched the loo from the bed! It was clean though. Was very very disappointed, will not go back. Golf course looked good & the equestrian centre was good and friends in the local apartments had nice accommodation so I think it’s just the hotel rooms that’s poor and old.