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Verified reviews from real guests who have already stayed here.
Positive feedback on convenience to airport and vibrant area.
Highlights of beautiful pool and good breakfast service.
Overall positive comments related to room comfort and amenities.
Some positive remarks about staff, but complaints on unfriendliness.
Good price-quality balance, though some feel misled by pricing policies.
Mixed reviews regarding cleanliness; mentions of noise issues affecting comfort.
“I was with my parter · Cons: Dirty, food was low quality, loud and unruly occupants, zero enforcment to keep people acceptable”
I was with my parter
Dirty, food was low quality, loud and unruly occupants, zero enforcment to keep people acceptable
“A good, clean hotel with friendly staff, but quite far from the sea.”
Very good hotel. Friendly staff. Room cleaned every day. Only there were no glasses in the room and instead of a top sheet there was a simple sheet that kept falling off. And it was my first time in Mallorca, I was looking for a hotel for 4 hours. Several employees speak German. But some don't. Then I had communication problems because I don't speak English. Also, I didn't see what the pool looked like. Because they only let you in in the middle of the day, when there's no one in the hotel.
“Amazing break in a lovely hotel.”
I had a really great experience at this hotel. The lady on reception when I checked in was lovely, really friendly and helpful. The room was great, really clean and comfy bed. The shower was fab, powerful and lovely and hot..I hung the do not disturb sign on the door the 1st night as I was only here for 3 nights and didn't require a room clean. Breakfast was brilliant, so much choice, from hot cooked food to pastries, fruit, cakes, yogurt, tea, coffee and juice. I didn't experience any noise at all and the location is brilliant.. just a 5 min walk to the beach where you can stroll along the promenade for miles. I used the hotel as a base just to sleep really so didn't use the other facilities such as pool or bar area. When getting to the prom if you turn left (away from the main beach area) there you'll come across the most amazing secluded coves. I had a brilliant 3 days and will be booking to come back soon. If you're looking for 5 star accommodation this is not it..but if you want somewhere clean and comfy as a base you won't go wrong.
“Crap”
Some of the staff aren't too nice if you have a problem they just say wait for the manager. A few problems with leaks and blocked sink on the same day and told no one here to morning. Wouldn't stay here again.
“Read for reassurance”
Im not going to lie. I read the reviews before I flew, and I was worried. I had a 5 day stay here with my son and the positives far way out of any negativity The staff were so friendly and helpful, Our rooms were very clean and cleaned daily. We couldn't get any uk tv channels, but heyho, you're on holiday. Sit in the balcony and relax with a drink The power showers are amazing, and the hotel areas are very clean. The couple who ran the pool bar was wonderful and a great playlist. The pool is clean and tidy, and the bar food is very inexpensive, as are the drinks. We included breakfast in our package, and I'm so glad we did. What an amazing smorgasbord of delight. Buffet style from full English to pastries, breads, cereals , hams , cheeses, fruits, yoghurt, juices, teas, and coffees. We used 2 teabags as quite weak Shops a stone throw away as are restaurants. The luna Pizza restaurant is Italy in Spain. It's amazing pizza, pasta, and my new favourite,caprese salad 🥗 😋 In reference to noise from other reviewers, I get it. If it's the heart of the season, you expect noise. People want to enjoy themselves. Book a quiet hotel, or go off season We didn't experience obnoxious noise, only night arrivals going to their rooms and cleaners cleaning rooms for change over. Again, to be expected, The only negative was that the fire alarm went off twice in the night, and we evacuated, but no staff appeared. No sense of emergency or evacuation plan. It was someone smoking in their room both times, but a staff member showing some responsibility would have been more reassuring. Maybe they know where it is and isolated it. I can't say! With that, I would definitely go again, off season. We stayed in the second part of the hotel opposite reception facing the garden, and it was absolutely lovely.
“Poor poor very poor”
Stayed here 1 night following flight cancellation. Unhelpful reception 2 men. Abrupt and disrespectful without cause. Just asking her details and room info. No water in room to drink and no access to a breakfast before 8. Stayed there 3.30 to 6.30 am. Hair on sheets!!!!Good shower and clean towels. Noisy rickty lift with no signage in the lift for exit or services. Told taxi wait could be more than an hour in the am . However arrived in 2 minutes. Please train these people on reception
Ona Luna Park - Adults Friendly 16 Years Plus · El Arenal
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