One&Lux San Luis Feel at Home in a Renovated Apartment

We had a really disappointing stay. The listing didn’t mention that the apartment was basically on the second floor with no lift. I’m pregnant and was travelling with my mom who’s over 65, so dragging our heavy luggage up all those stairs was really tough. The air conditioning leaked water all night, and we had to find a bucket outside to catch it. We ended up emptying it four times during night just to keep the floor from flooding — definitely not what you want when you're trying to sleep. On top of that, the WiFi didn’t work at all, even though it was advertised. I needed it for work, so that was a big issue. Because of everything, we checked out early, only stayed 1 night instead of 4 nights. We have an active complaint with booking seeking compensation for the nights we did not stay. Honestly, I don’t think the place should be listed the way it is until these problems are fixed. No attention was given by the property owner to us regarding the above.

More utensils would be better in kitchen. Water would be good to have. We checked in and had to go buy as no water.

Basin plug missing from the bathroom, didn't stop us using it, but maybe you could rectify for the next guests