Name: Palladium Hotel Menorca
Address: VIA JARDIN S/N, Arenal d'en Castell, Spain
Rating: 8.7

Diogo

spainhotels · 31 Jul 2025 · PT

3.5/5

“Cons: I was quite disappointed to be charged for parking at check-out. At check-in, I was not informed that parking was subject to a fee. During the first two days, the gate opened automatically both when entering and exiting, with no code or validation required. This gave me the clear impression that parking was complimentary for hotel guests. On the third day, when the gate did not open upon exit, I was told to leave my license plate number at reception. I did so immediately, but no one explained that this would lead to a charge. I naturally assumed it was for internal record-keeping purposes. It would have been essential to clarify at that moment that parking was not free of charge. Even more surprising is the fact that the parking area is outdoors, adjacent to the hotel, and located in an area where public street parking is readily available nearby. Had I known there was a fee, I would have simply parked elsewhere. Lastly, the staff member at check-out, despite hearing my account, just smiled and commented, “luckily it wasn’t me who did your check-in,” and offered a 10% discount as if that made up for the situation. This is not about the money, but rather about the lack of transparency, the unprofessional handling, and the overall sense that the issue could have been entirely avoided with clearer communication.”

To be improved

I was quite disappointed to be charged for parking at check-out. At check-in, I was not informed that parking was subject to a fee. During the first two days, the gate opened automatically both when entering and exiting, with no code or validation required. This gave me the clear impression that parking was complimentary for hotel guests. On the third day, when the gate did not open upon exit, I was told to leave my license plate number at reception. I did so immediately, but no one explained that this would lead to a charge. I naturally assumed it was for internal record-keeping purposes. It would have been essential to clarify at that moment that parking was not free of charge. Even more surprising is the fact that the parking area is outdoors, adjacent to the hotel, and located in an area where public street parking is readily available nearby. Had I known there was a fee, I would have simply parked elsewhere. Lastly, the staff member at check-out, despite hearing my account, just smiled and commented, “luckily it wasn’t me who did your check-in,” and offered a 10% discount as if that made up for the situation. This is not about the money, but rather about the lack of transparency, the unprofessional handling, and the overall sense that the issue could have been entirely avoided with clearer communication.

Feedback from a real guest

Han-Wen

spainhotels · 30 Jul 2025 · DE

3.5/5

“the jaccuzi in the room was nice, you can look at the stars too · Cons: the breakfast/dinner is quite messy and loud, quite stressful.”

The best

the jaccuzi in the room was nice, you can look at the stars too

To be improved

the breakfast/dinner is quite messy and loud, quite stressful.

Feedback from a real guest

Francisco

spainhotels · 26 Jul 2025 · PT

4.0/5

“A pleasing stay”

The best

Location: perched on a small hillside, the hotel offers an amazing view of the arenal d'en castell bay. The beach below is a short, but steep, 5 min walk. The town is small and quiet. It doesn't offer much past 11pm. Public transportation is somewhat lacking. Overall, it's a good central-ish place if you're looking for rest and a pivot to go around the island. Hotel: spacious, clean, and comfortable rooms, with all the necessary amenities. Housekeeping was on point. Pool was ok if you're into that, but it gets crowded. Gym was fine. The restaurant offers a varied buffet that changes throughout the week (except breakfast). It gets a bit busy, but never to the point of being cumbersome. The food was alright for a buffet. Staff were very helpful and friendly. All around, you get what you pay for, no more, no less.

To be improved

Nothing in particular.

Feedback from a real guest

Andro

spainhotels · 26 Jul 2025 · US

5.0/5

“Nothing beats Summer time in Menorca.”

The best

Location was outstanding, just a few steps down and you were in the beach. Facility was clean, just elevators a bit busy but not complaints since it is summer. Pool after the beach was a plus

To be improved

Booking

Feedback from a real guest

Melissa

spainhotels · 19 Jul 2025 · GB

5.0/5

“The perfect place for a solo traveller!”

The best

The best hotel in Arenal d'en Castell! The facilities are all new and of a high standard. The staff are all friendly and professional. The adults only pool is great, there are loads sun lounges and umbrellas.

To be improved

Nothing - everything was perfect.

Feedback from a real guest

Ammar

spainhotels · 17 Jul 2025 · AE

4.0/5

“Nice view and close by a nice beach”

The best

The hotel is very nice. Rooms are nice and bed was comfortable. View is amazing and nearby a nice beach.

To be improved

Breakfast could be better

Feedback from a real guest

Palladium Hotel Menorca