Palm Holiday

Wi-Fi didn't work properly.

Avoid at All Costs – Unsafe, Filthy, and Host Unresponsive Everything written in this review has photo evidence already shared with Booking.com. unfortunately I could only upload 4 pictures to this review. This was by far the worst accommodation experience I have ever had. The property was filthy from the moment we arrived. The bedding had hair on it, surfaces were grimy, and the shower tiles looked like they had never been cleaned. Despite raising these concerns immediately, the host promised a "cleaner" who never showed up, then completely disappeared for two days. We honestly don't even believe there is a cleaner for the flat, and perhaps is the host doing some "tidy up" with no cleaning products and pretending to wash bedding and towels. We ended up buying our own cleaning products (at our own cost, receipt shared with booking.com) and spent an entire day scrubbing the flat ourselves (evidence available). We also had to take all the bedding and towels to a local launderette because they were unusable—and the host showed zero concern. Even worse, the communal areas were unsafe. On day three (Easter Day) we were unable to use the pool due to drug use and drug dealing taking place openly, with 10 to 20 non-residents passing access keys amongst each other. We reported this to the host, while also chasing the cleaning, only to be told by the host that this was “normal” for Easter (see screenshot). These people had the fob to the building that gave the access to all parts at the whole time. When it was time to check out, the host once again disappeared. We were given no instructions and forced to leave the keys inside the flat—keys which are required to exit the property gate. This meant splitting up and leaving one of us vulnerable outside, just after a large group of drunk and aggressive people had damaged communal property and shouted through the night (perhaps the same people from the pool?) The experience ruined our holiday.

The only minor detail (that isn't high on our holiday priorities really) was the tv. Just couldn't access smart tv facilities, but we didn't go on holiday to watch telly. So, no big issue there.

The shower works very well but the hot water tank is small and a little slow to refill. Not a serious issue at all but just something to be aware of when planning to get ready. The complex was without water for a couple hours on 1 of our days but we managed fine.