Palm Street Apartment

No cleaning service provided. We had to purchase our own toilet rolls, cleaning cloths, cleaning spray, bug spray (lots of ant like insects in kitchen and en suite), washing up bowl and bin liners. We had to leave all this there as of course no one makes room in luggage allowance for cleaning products when they go on holiday. The property was in need of some TLC. Outside shutters and around windows dirty. Mould in corner of shower in main bathroom. No air con and none of the bedrooms had external windows. There were fans but still the rooms were extremely hot/uncomfortable to sleep in. Bar right next door and their tables were immediately outside our apartment. If the windows were open it was like the public sat at the bar tables were in our room! No good for anyone wanting a peaceful holiday. When asking about any cleaning service the quote from the owner was that they are a property rental company and not a holiday company and we would have to pay if we wanted a cleaning service. This should be made very clear on Booking.com as I expect to find holiday accommodation when I use that site. Would not recommend this accommodation for anyone going on holiday.

The communication is really bad. They claim to be available 24/7 but it is difficult to get an answer. We communicated several things that were not good and we didn't get a solution ontime

On-street parking near the front was always full, but there was space behind the property. Our internet connection didn't work for the first 3 days, but the rental people went out of their way to provide a new router and re-connect us. The drains from the showers weren't great so it was easy to flood the bathrooms if the flow was too great.

The beds are uncomfortable, and my daughter was bitten by bedbugs. There is a blockage in the shower. The stove in the kitchen did not work, and there are no windows in the rooms so there is no air and daylight.

Parking was a little difficult but always ended up working out. There is free parking in a dirt lot behind the apartment.

The apartment is very big, but the three bedrooms have no windows, so there is no fresh air, which is very bad at night. And this is not clear from the photos and description of the apartment. In the kitchen only the microwave worked, the refrigerator hums loudly, the bathroom sink was clogged. Тhere were two dead cockroaches on the floor when entered the apartment.