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Verified reviews from real guests who have already stayed here.
Generally positive sentiment about attentive and friendly staff.
Many reviews highlight the convenience of the hotel's location near the center and transport options.
Overall positive feedback, with many guests expressing a desire to return.
Positive feedback regarding the amenities, although some issues with specific items noted.
Consistently described as spacious and comfortable with some concerns about furnishings.
Mixed sentiment; some felt the price was fair while others considered it high.
“Cons: Nothing”
Nothing
“Cons: The female receptionist was very cold on arrival and gave us a long list of rules as if we was children back at school, certainly wasn’t a warm welcome. You cannot even buy a coffee in the morning unless you pay for the hole buffet breakfast and they expect you to reserve in order to use the swimming pool.”
The female receptionist was very cold on arrival and gave us a long list of rules as if we was children back at school, certainly wasn’t a warm welcome. You cannot even buy a coffee in the morning unless you pay for the hole buffet breakfast and they expect you to reserve in order to use the swimming pool.
“Comfortable room,clean, easy to find. Fantastic location for the old town for an overnight stay”
Great location comfortable room easy to drive to. Secure parking.
Nothing really only stayed one night
“Very comfortable beds and fantastic air conditioning”
My friend and her family live in a nearby town with no hotels, so I booked us two Superior rooms here for a week in June with the goal to catch up. We stayed in rooms 508 and 510, which had an eastern view over the adjoining empty lot towards the historic part of Alcala de Henares. We could see two domes. If you are considering a stay longer than 1 night (we stayed for 7 days), definitely upgrade to the Superior rooms!!! Each of our rooms had a small loveseat, two tables on casters as well as large desk. The huge closet had a padded bench, a mini fridge and several drawers and hangers. The bathrooms were incredible, truly incredible. They are as deep as the room and have an operable window, window shade, a deep, jetted tub, a rain head shower and a separate area for the toilet. The wall between the bathroom and bedroom is frosted glass. The provided body wash, shampoo and conditioner are in regular sized bottles, so you don't have to worry about running out. There are also a wall-mounted hair dryer, robes and slippers. Mercadona supermarket is on the next block and carries anything you may need, from sunblock to toothpaste. The beds were surprisingly comfortable and extra blankets are in the closet. The balcony was huge and has two chairs. The air conditioning is incredibly quiet, fantastic and is controllable. Since Spain is so hot in the summer, good air conditioning is always my priority. The room safe in 510 didn't work, so I kept my passport in my friend's room. The rooftop has seating areas as well as a stainless steel, unheated jetted pool. It's too shallow to swim in and has benches along the sides, so is great for hanging out during the siesta. We didn't explore the grounds since we spent our time at the pool. There is no noise at night and good soundproofing between the rooms. The only noise I heard was the slamming of the hotel doors. One of the hotel clerks was so helpful, Sulva?, and directed us to a nearby Colombian cafe for great breakfasts. The historic center is a short walk and you won't need your car at all. They have an underground parking lot, but my friend just parked on surface streets. There seemed to be no nightlife in the surrounding blocks, which was fantastic for the quiet. If you are looking for a party area, this isn't it. We plan to stay at this hotel again next June! I love her kids, but it was nice to have a quiet girls trip.
“Super comfortable hotel but missing the detalis”
Very nice beds and quiet rooms(it was 37 degrees outside but the AC was basically soundless). I slept so well(and I usually don't at hotels). Nice with the pool and outdoor terrace. Good location fairly close to city center(10-15 min walk). Super nice breakfast(with Spanish measures) with lots of fruit, cheese, ham, eggs, vegetables etc.
Not very welcoming service in the reception. The room felt a bit unfinished,furniture seemed unorganised(a crooked lamp in the corner that seemed like it just ended up there not connected). The same with the pool, fabulous roof terrace but they completely failed to create an atmosphere. And the pool did not open until noon which disappointed me because I like a morning dip. No complimentary water in the room which I think is standard in almost all hotels.
“TV not working, no coffee, staff not very helpful”
PCM Forum Alcalá · Alcalá de Henares
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