Pensión el Carmen

It's very basic. The AC was quite noisy. The bathroom was a step up from the bedroom and the step was quite high.

The assigned room was absolutely inadequate compared to the three-star rating indicated on your website: it was small and had clearly been converted from a storage room, with a window facing an interior courtyard and no airflow, exposed electrical wires hanging above the bed, all clearly not up to code. The only window in the room faced a closed corridor with no light or air. Upon arrival, there were no towels (which I had to request), and the hairdryer was only provided on the evening of the second day, after several messages. There was no reception. One of the two owners speaks only Chinese. However, the main issue was the absolute lack of security in the facility. The interior doors were very flimsy and locked with master keys; the main entrance door was equally fragile and had no deadbolt. During the first night, people were shouting in the hallways for hours, making it impossible to sleep. The situation escalated on the second night when I was forced to leave the premises to protect my personal safety. The occupants of the neighboring room (whose window was connected to mine) began fighting violently: I heard a man shouting and hitting a woman. I immediately contacted the owner, requesting intervention or that the police be called. She responded by downplaying the situation, saying they were "quiet people." Shortly after, the fight moved into the corridor, right in front of my door, with shouting and physical violence. I did not feel safe and decided to leave the facility immediately, in the middle of the night. I consider what happened to be unacceptable and extremely serious. Violence is not something to take lightly. I contacted the structure asking for reimbursement and booking, the structure didn't event bother to reply.

Room could be cleaner, very noisy, bathroom is very basic. This hotel is ideal for its location. Otherwise it is very limited in what it offers, but this is reflected in the price

The noise of the other rooms was pretty big, but was fine.