PENSION MIRAFLORES

Check in process is a nightmare. No instructions. No communication. 3 electronic door to open. Manager is not present. Only speaks Spanish. You need a phone. I was told on phone there was no room for my booking. Self Check-in inside first door doesn’t work. Tried scanning passports for actual checkin. Didn’t work. Tried QR code didn’t work. Booking.com support useless. Wants more information, slow response and no assistance in the end. Took over an hour, and when I was expecting to find alternative accommodation an elderly lady appeared from adjoining unit and hesitantly gave a code. Unsure if manager had rung her to give us a code

It was apparently mandatory to use a cell phone number to register with the external door in order to gain access to the building by calling a number that would trigger the buzzer. I feel like this could land some people in trouble who don't have a number while travelling. Also it was unclear that the code key given was to open an internal door and also the room door on the handle. Too bad there wasn't a microwave and/or a common area.

Would have been nice to have had a kettle.