To be improved
There are several things I didn't like:
1. Staff doesn't speak English, they speak only Spanish.
2. Staff is rude. I booked a twin room for myself only. I went to check in with my friend. They asked if I would be alone, to which I answered positively. We left our bags inside and left the hostel. A few hours later we came back for my friend to take his bags. At the front desk, there was a woman without any badge or ID, just a mop (so I figured, she was the cleaner). She asked if I would be alone, to which I repeated positively and added that my friend was leaving. She started demanding ID from him. We kept telling her that he was leaving. Back and forth, she started yelling for him to show ID, to which my friend calmly kept asking what the reason was when he was leaving right at that moment. She ended up lightly pushing him from the shoulder and saying that there are cameras in the hostel, so if something got lost, they would find out. All this communication happened in Spanish. So knowing English, Italian, and French, we kind of figured out the message.
When I wrote about this to the hostel, they kept saying, "we apologize for the inconvenience, but you need to respect the rules." Firstly, that message was again written in Spanish. They couldn't care to at least translate it into English before sending, knowing I don't speak Spanish. Secondly, I claimed that we had not violated nor disrespected any rules as when we entered the first tume for check-in, they could take his ID at the front desk, but they hadn't. They also claimed that no one attacked us, which indirectly states that I was a liar.
3. The shower was very small, and the curtain that was hanging to cover it kept getting to me while showering, which felt disgusting.
4. The toilet was moving while seated, so it wasn't properly attached to the ground.
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