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Verified reviews from real guests who have already stayed here.
Multiple reviews praised the hotel's great location in the center of Madrid.
Staff were often described as friendly and helpful.
Overall a good experience, despite some noted issues.
Overall good value for the location, though breakfast was deemed overpriced.
Mixed feelings about breakfast options and setting.
Discussions about breakfast quality with suggestions for improvement.
“Great location for first time visit”
Excellent location. Was great staying at the hotel overall a very good experience and would stay again for the location. The hotel itself was very quirky and the fact it is as old as it is (since 1602) it adds history to it and made the stay very pleasant. We were a group of 6 including 3 children 11-16. Rooms we were given were 115 this was a quadruple room and contained a bunk bed and a double bed, other room was 411 and this was a double attic room with low ceilings. The rooms were nice and clean. Room 115 had windows but it seemed like a courtyard with rooms surrounding it and there was a lot of mess there so not much of a view. Room 411 had a small window but please be aware if you are taller then 5ft you might bang your head. Room 115 the sink was blocked for the first day then spoke to the front desk and when I came back in the evening it had been sorted. Just surprised that this was not already sorted as the cleaners had been into clean so surely they would have noticed it being blocked. The AC in the room wasn’t the best. We had booked the breakfast as part of our booking, there were a lot of options but just beware not everything was suitable for vegetarians would recommend that the hotel should put signs on the food items, my nephew picked up a yogurt and when he checked the ingredients using google translate it had gelatine in it. For me the breakfast wasn’t worth what we paid for it. Overall staff were very good at front desk, the breakfast staff did seem a bit miserable.
“Superb”
We stayed at this hotel during our summer vacation, and the experience was excellent! The location is absolutely perfect – right in the heart of Madrid, just next to Mercado de San Miguel, with all major attractions within walking distance. The cleanliness was outstanding – everything was spotless and well-maintained. I also want to highlight the staff, who were incredibly kind, friendly, and always ready to help. Highly recommended for anyone looking to enjoy Madrid with a perfect location and great service!
“Very good”
“Superb”
“Very good”
“Exceptional”
Very good location and clean rooms and stuff were friendly . Breakfast was excellent
Petit Palace Plaza España · Madrid
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