Petit Palace Triball

My wife and I stay at this hotel twice a year due to its location on Gran Via and super friendly staff. It is within walking distance to every area of interest . It is a good value and highly recommended. A big thank you to Alicia, Carmen, Julita, Mayde, Paula, Nohelia, and the room service staff. See you next year.

At first we weren't sure about this hotel: Cons - Small room, 1 chair, ac not on for the season yet so no air movement, the room window overlooked Primark, the door was across from the elevator. We had to ask for a kettle and cups (no coffee, tea/sugar/creamer offered). No english TV channels. The plastic sweep on bathroom glass door torn, black satin draperies, harsh lighting/no lamps. (Over $250per night on Expedia.) Breakfast would have been €15 per person per day but we didn't partake. But it proved to be fine. Pros - Carrefour is across the back street (we got picnic supplies and drinks), it was quiet with the window shut, the line 1 to Atocha train station and the line 5 are 2 minutes away (airport - take lines 5 to 10 to 8). But the best is the staff! I expressed that being by the elevator might be noisy and the lady who checked us in said to try it and if it was a problem we could move. The next am we got a phone call to my cell phone checking on our experience! (Wasn't noisy!! 😃) They also suggest a few very close options for dinner. I still think it was pricey - they have demand pricing and the day we left would have been around $100/night on Expedia which would have been a good deal!!

I had a decent stay at Petit Palace Triball until my departure day. When I asked for a late checkout, the staff told me it was 'fine' and granted the request without mentioning any specific time limit or that I would be charged. I was shocked to find an additional fee on my bill when I went to check out. Despite explaining that I was never informed of a cost or a cutoff time, the hotel refused to remove the charge. It felt like a bait-and-switch. I enjoyed the location, but the lack of transparency regarding fees ruined the experience. I would advise all future guests to get any 'complimentary' offers in writing to avoid being overcharged at the end.

There was flys in the bathroom even when I rang reception twice nothing was done. On checking out I mentioned it again and all I got was a shrug of the shoulders like we don’t care

The hotels location is great since its just along Gran Via. The hotel is quaint and clean. Our room has just the right space needed for our luggages. The cleaning staffs were very helpful. The receptionists were all kind and informative. Our breakfast was always good and a particular staff, Elaine, a fellow Filipino makes it more meaningful since she can help us understand better some inquiries we needed. Overall, our experience was great!

Lovely stay at Petit Palace Triball. Cozy clean rooms and super attentive staff, room issue fixed right away. Perfect base to explore Madrid on foot, easy walk to sights and shops. Would happily come back.