Playacartaya Hotel

We spent there one week. Hotel needs a little refresh. Food was a bit salty and some dishes had no labels. Stuff was kind and smiling but had some troubles with communication in English. And I didn't get answear for my request.It was pleasant stay, but we won't back.

the hotel is very nice perfect stay very helpful all the workers best chef carmelo , who made a great menu for my nephew and me whic need special thank you very much for everything

The entertainment was only for small children, nothing for adults. Food was really bad except for the to order section by the grill. They seem to limit the amount of food that is prepared depending on the number of guests. Good steaks, fish usually dry, breakfast was ok. Some things served again and again, day after day, without trying to hide the fact it was served several times already. really the worst food of any hotel I have stayed. The bed was the hardest I have ever seen in my life. Staff very friendly and helpful. Building was beautiful. Lots of pools. The area is boring and nowhere to walk to nearby. I would not recommend it. Beach was beautiful, but was on a river, which could be very muddy and dirty.

Spent 7 nights here with my wife and 2 kids , can't really complain to much the hotel is clean , more than enough types of food to choose from, great selection of drinks the pool area is wonderful the kids had loads of fun and the area is absolutely magnificent with a nice forest behind the hotel and a stunning beach in front. Closest supermarket is at 30 min walking time, u won't find cigarettes at the hotel so come prepared . Tobacco shop at 30 min away as well. Bad Bits - not a major issue but sometimes annoying - most of the staff apart from the receptionists don't speak English. Half of the staff don't seem to be costumer focused

Stunning, clean hotel. I travelled alone with my three children. I don't have a word if Spanish and everybody at the hotel went out if their way to make it an amazing stay. The rooms were spotless cleaned daily. The bathroom wS huge with the shower separate ti the bath, so clever. The food was delicious they varied the menu everyday. We walked the beach daily and then went yo the heated indoor pool. The chef and the crepe lady went out if their way ti cater for every individual taste. I ate squid to mutton tp pasta.

It was a very stressful and noisy week in Hotel Playa Cartaya It started during the arrival upon check in where the Reception team seemed stressed and without any front office organization. We where received without any welcome and were told that our room would be ready in 3 hours. When we asked for beach towels - 1 minute later- another team member mentioned that room was ready. No communication between this stressed team. Room was nice however “tired” with old furniture and cleanliness badly done. Gym was closed without any explanation- just closed. Indoor swimming pool and jacuzzi the same- closed. During the entire stay no opportunity to try this facilities. Outdoor areas very dirty around pool chairs and many broken sun beds. Poor service in the bar. Waiting too long to be served. Once again very tired team. We did not wanted to try the restaurant for lunch or diner. During the noisy and unorganized breakfast service we could imagine the main meals. We decided to leave the hotel 2 days earlier. Just could not stand being in a place like this. When we reported our feedback at the reception the previous evening, Team was so busy that did not reported our feedback to the Management on the previous evening. It seems that no turn down is done between them. the front office lady responsible for the Reception was staring/ looking at during check out time on the following day. Instead of coming and transmit personal assistance for hotel guests, she gave a tiny paper to the gentlemen that was attending us so that we could transmit our feedback per email. No comments, not greeting, nothing..very unprofessional. If you are looking for a chilled and relaxed holidays this is definitely not the place. Not to repeat ever again.