Playaquebrada Beach & Pool Cozy Flat

Wasn't 100% self check-in as the residency lock system was changed recently, had to call the agency to open the door for me.

Poor service delivered by rental agent. Renovation works ongoing just above the appartment. Uncomfortable accomodation : outdated or damaged household appliances. No heating/cooling in bedrooms. Only spanish TV channels. No parking down the street, even in low season.

There were many issues which usually are being solved easily by hosts or agents, but not in this case: 1. Broken bed legs, impossible to sleep in the bed and to use the 2nd bedroom. 2. Indifferent agents. I informed about the broken bed at the time of our check-in, and asked if they could fix it so that we could use both bedrooms (as we duly paid for them). There was no response. Just after several reminders, the agents took an action and fixed the bed after 10 days of my stay. Therefore, I could sleep in the bed for only 2 nights out of 12. During 10 nights I had to sleep on the uncomfortable sofa in the living room, which is not a bed, just a sofa. Maria was able to provide only the standard template messages, like the check-in and check-out information, but was not reacting to requests to solve the issues. Just to note that information about the broken bed was provided by the previous guests as well, as you can see in the comments, starting from February. Therefore, they had the time to fix the bed before our visit, if they just wanted to. 3. Apart from the clean bed linen and dust cleaned from visible surfaces only, the apartment was not sufficiently clean. It was obvious that no one lived there for some time. Dust balls were rolling under the TV cabinet and other hidden surfaces. The terrace was not cleaned for weeks. 4. The first necessary item, when one enters a home, is hand soap. It was not provided. Therefore, after the check-in, I had to leave and look for the closest supermarket that to buy hand soap. 5. The apartment is on a steep hill. Buses are very rear and end early. If you do not rent a car, this location is not recommended. Although I am physically fit, but coming back from the supermarket with heavy bags was very uncomfortable. We had to climb an extra hill to the main entrance of the building, since the keys from rear gates (the parking) were not provided, where the elevator could be used from the ground floor.

Only one heating/cooling system in the leaving room, so, rest of the apartment was cold, days we stayed weather was not so hot, so, we were uncomfortable in the rooms, toilet ... Bed in main bedroom was almost ready to colapse, bed legs damaged. Location is good and quiet, but little far of everything with the desavantatge that building is located in a top of a hill making walking not pleasant. If you arrive with car and you have not a parking place, forget to find a parking space, we stayed in February, I imagine situation in summer, parking in street, mission imposible!

The bed legs on the master bed would fold in when we sat on the bed it fell and we had to fix them. It was quite cold a few nights, no heaters. Wifi network posted was incorrect and we were without wifi and we fixed the modem ourselves and got it working.