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Verified reviews from real guests who have already stayed here.
Staff is highly praised for friendliness and quick resolutions to problems.
Good location with ample parking and quiet surroundings.
Good buffet breakfast with a range of options.
Modern facilities and good buffet, though some amenities could have more variety.
Generally positive with some issues noted but overall a good experience.
Overall clean and orderly, but mentions of minor issues indicate room for improvement.
“Mediocre”
Easy arrival
The AC was not working adequately in our room and the staff very begrudgingly changed us to a much smaller room and made no offer to discount our stay despite the problem and downgrading of our room.
“The best hotel so far on our road trip through Northern Spain. Excellent price / deal Clean, quiet, with friendly stuff, great air conditioning. There is a gym, a bar, a restaurant. There are a few parking spaces around the building (supervised), public parking spaces all around the neighborhood and a payable private garage (around 9 euro per night). The Castle is 20 minutes away on foot.”
The best hotel so far on our road trip through Northern Spain. Excellent price / deal Clean, quiet, with friendly stuff, great air conditioning. There is a gym, a bar, a restaurant. There are a few parking spaces around the building (supervised), public parking spaces all around the neighborhood and a payable private garage (around 9 euro per night). The Castle is 20 minutes away on foot.
“Satisfied our requirements”
Clean and quiet. Good parking
“My second visit here. The hotel is a short walk to the town centre. I arrived during the nationwide power cut but the staff were very apologetic and did everything to ensure that this didn't spoil our stay.”
My second visit here. The hotel is a short walk to the town centre. I arrived during the nationwide power cut but the staff were very apologetic and did everything to ensure that this didn't spoil our stay.
“Okay stay”
On the edge of town, but petrol station and supermarket close by. Underground car park.
On arrival got given a room that hadn't been prepared. Went back to reception and given another one. Went to this room, it was already occupied! Receptionist came up, opened a 3rd room which also hadn't been cleaned. I finally got one on 4th attempt.
“location was excellent, Reception staff were very helpful and pleasant,”
location was excellent, Reception staff were very helpful and pleasant,
Ponferrada Plaza · Ponferrada
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