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Verified reviews from real guests who have already stayed here.
The staff were noted to be friendly and helpful.
Many appreciated the peaceful, natural surroundings.
General satisfaction but significant areas for improvement.
There were complaints about dirty rooms.
While breakfast was good, other meal options were criticized.
Mixed feedback on room comfort and conditions.
“Sold as all Incluaive should be all inclusive”
2 storey buildings Nice grounds
Ducks pooing in pool Staff rude Sold as all inclusive had basic menu had to pay for passable food at back bar Food not good choice Rooms needed a good clean
“Good breakfast and dinner. Nice rooms and facilities. Excellent value for money. Would happily go back.”
Good breakfast and dinner. Nice rooms and facilities. Excellent value for money. Would happily go back.
“Good food and drinks but mostly for families”
We took the all inclusive and it was worth it. The food is good and you have a varaity od drinks to choose from.
It was a lot of people there so not everybody got a deck chair and no parasol. Also it is mostly a family resort even in the adults only area. And a lot of mosquitos so you can not enjoy the balcony.
“The food”
The food
“Relaxing , however it was more down to the room we booked which was the Saturno jacuzzi suite .”
Food selection was good , however the system inside the dining room was chaotic . You had to queue at one end , with no idea what was available to eat until you moved along , so ended up with cold food if you chose from the start of the queue. A much better system would have been to segregate each section , so if you wanted vegetarian or meat you could queue at each section . This would undoubtably reduce wait times . The jacuzzi suite was wonderful , perfect . I liked that the staff came around each evening to see what drinks we wanted for the in room fridge . The entertainment was a bit hit and miss, however the Monday night act in the adults bar called Nigel was amazing . Fantastic singer and performer . The spa treatments were amazing , we booked an aloha massage and then a few days later a hot stone massage . The staff were amazing, best massages we have ever had . Also the spa area was great , although the flooring is extremely slippery . Yes I appreciate they’re permanently wet as people are getting in and out of wet areas , however the flooring tiles should have been anti slip . Also having to pay extra to use the facilities when booking treatments is a little bit disappointing. It was an added bonus having a separate toilet aswell as a full bathroom .
On the description it said it was beachfront, however there wasn’t an accessible beach that you could walk to , which was disappointing as we like the variation of being able to swim in the sea and enjoy the pool . Yes I understand that we could have taken taxis to different beaches but that would have added to the costs. The bar at the adults only pool didn’t open until lunchtime either so if you were sunbathing there you couldn’t get a drink .
“Cons: The pool was warm and dirty”
The pool was warm and dirty
PortBlue Club Pollentia Resort & Spa · Alcudia
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