Prensa & Nice Courtyard by ELE Apartments

The beds were very uncomfortable. The parking is very small and narrow. The location of the flat is not attractive.

We chose this apartment mainly because it was advertised with private parking — a crucial feature for us, as we were unfamiliar with Málaga’s parking rules and wanted to avoid any risk of fines. Upon arrival on May 5, the person handling the check-in gave us two sets of keys and pointed to a device on the keychain, saying it was for the garage. When I asked where the parking was, he didn’t know and told us to contact the hosts. Later, I messaged the hosts. At first, they claimed the apartment didn’t include parking. I had to send a screenshot of my booking confirmation to prove otherwise. Only then did they confirm there was parking and said the garage entrance was next to the building door. Coming back to the apartment at night, we tried to open the garage with the device — it didn’t work. It wasn’t a garage opener. I called and messaged via WhatsApp, but got no response. We ended up driving around for a long time trying to find legal parking, which was extremely frustrating. The next day, they told me the correct remote was probably taken by the cleaning team. They asked if we were at the apartment so they could drop it off, but since we were out, I gave them permission to enter and leave it inside. That night, however, when we returned, the remote was still nowhere to be found. I called the 24/7 emergency number they gave me. The call quality was awful, and the agent couldn’t find my booking at first. Eventually, she said someone would deliver the remote within 20–45 minutes. After almost an hour, I called again — she then told me the remote was locked in their central office and couldn’t be accessed until morning. Once again, we had to search for parking and didn’t get to sleep until 5 AM. At 10 AM, we were woken up by loud doorbells — they had finally delivered the remote, but also disturbed our much-needed rest. We only used the promised parking on our last night. The whole experience was chaotic and handled unprofessionally. PS: Only 10% refund given LOL

Nothing

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